International Voice Customer Support | 0-2 yrs | Bangalore

Gryphon Hytech Services; Bengaluru; On-site; INR 190,000 - 260,000; Full time

Benefits offered by this job

Two-way transportation provided

Job summary

Gryphon Hytech Services in Bengaluru is seeking an International Voice Customer Support Associate to handle inbound inquiries and resolve issues with professionalism. Freshers to 2 years of voice experience are welcome; non-voice weightage applies.

You will work from office in Bangalore with two-way transportation provided. Responsibilities include reviewing accounts via cloud-based tools, delivering accurate solutions, and maintaining documentation of interactions.

Qualifications

• Freshers or candidates with up to 2 years of voice-based customer support experience.
• Strong written and spoken English communication.
• Proficiency in MS Office and basic computer operations.

Responsibilities

• Respond to inbound customer inquiries using cloud-based tools to review accounts and provide solutions.
• Deliver timely, accurate customer service and document interactions in the system.
• Handle difficult customer interactions professionally while maintaining productivity and quality.

Skills

Excellent voice communication

Customer-handling

Problem-solving

Basic computer proficiency

MS Office

Typing speed 20 WPM

Education

Undergraduate or graduate degree

Tools

Cloud-based tools

Job description

Role : International Voice Customer Support

Designation: Associate Customer Support / Senior Associate

Customer Support

Band / Grade: U1 / U2

Job Location: Bangalore

Process: CSA Voice Support

Employment Type: Full-time / Permanent | Work from Office

Eligibility: Undergraduates and graduates may apply.

Experience: Freshers to less than 24 months U1; more than 24 months U2 (Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage)

Required Skills: Excellent voice communication, customer-handling and problem- solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.

Transport: Two-way transportation will be provided.

Key Responsibilities:

• Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
• Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
• Handle difficult customer interactions positively, and maintain productivity and quality standards.

Interview Process: HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion.