international technical voice process

Movate Technologies; Chennai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Two way cab

Job summary

Movate Technologies in Chennai is hiring for an International Voice Process - Technical Support (Troubleshooting & Networking). You will handle inbound and outbound calls with international clients, addressing billing and technical queries while ensuring high customer satisfaction.

Ideal candidates must have at least 6 months of international BPO/voice experience, a clear neutral accent, and strong listening skills. Night shift with a 5-day week and cab facility are provided.

Qualifications

• Proper Relieving Letter, Offer letter & Pay slip mandatory.
• Designation - Engineer (Technical) mentioned in the posting.
• Night shift experience preferred or eligible.
• 5 days working with rotational 2 off.

Responsibilities

• Answer incoming calls (inbound) or make outbound calls to international clients.
• Listen to customer issues and provide clear solutions.
• Handle billing, accounts, or technical support queries.
• Maintain high customer satisfaction scores.
• Update customer details and notes accurately in the system software

Skills

International BPO experience

Voice process

Neutral accent

Active listening

Education

Any degree

Job description

Hiring for International Voice Process - Techinical Support (Troubleshooting & Networking)

• Designation - Engineer (Technical)
• Any Degree
• Night shift
• 5 days Working
• Rotational 2 off
• 2 Way Cab
• Salary Negotiable 3.5 - 5.5 Lpa based on Experience

Proper Reliving Letter, Offer letter & Pay slip Mandatory.

Role & responsibilities

• Answer incoming calls (inbound) or make outbound calls to international clients.
• Listen to customer issues and provide clear solutions.
• Handle billing, accounts, or technical support queries.
• Maintain high customer satisfaction scores.
• Update customer details and notes accurately in the system software

Preferred candidate profile

• Minimum 6 Months of international BPO or voice process experience is strongly preferred.
• Clear, fluent, and neutral or near-neutral accent with strong listening comprehension.
• Empathy, patience, and the ability to de-escalate customer concerns quickly.