Walk-in | international technical voice process

Movate Technologies; Chennai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

2 Way Cab

Night shift

5 days Working

Rotational 2 off

Job summary

Movate Technologies in Chennai is hiring for an International Voice Process - Technical Support role focusing on Troubleshooting and Networking. You will handle customer conversations, diagnose issues, and provide clear solutions on billing, accounts, or technical questions.

The position requires a minimum of 6 months in international BPO or voice support, a neutral accent, and a patient, empathetic approach to de-escalate concerns. Night shifts with 2-way cab and 5-day weeks are offered.

Qualifications

• Minimum 6 months of international BPO or voice process experience.
• Clear, fluent, and neutral or near-neutral accent.
• Empathy, patience, and the ability to de-escalate customer concerns quickly.

Responsibilities

• Answer incoming calls (inbound) or make outbound calls to international clients.
• Listen to customer issues and provide clear solutions.
• Handle billing, accounts, or technical support queries.
• Maintain high customer satisfaction scores.
• Update customer details and notes accurately in the system software.

Skills

International voice process

Neutral accent

Active listening

Education

Any Degree

Job description

Hiring for International Voice Process - Techinical Support (Troubleshooting & Networking)

• Designation - Engineer (Technical)
• Any Degree
• Night shift
• 5 days Working
• Rotational 2 off
• 2 Way Cab
• Salary Negotiable 3.5 - 5.5 Lpa based on Experience

Proper Reliving Letter, Offer letter & Pay slip Mandatory.

Role & responsibilities

• Answer incoming calls (inbound) or make outbound calls to international clients.
• Listen to customer issues and provide clear solutions.
• Handle billing, accounts, or technical support queries.
• Maintain high customer satisfaction scores.
• Update customer details and notes accurately in the system software

Preferred candidate profile

• Minimum 6 Months of international BPO or voice process experience is strongly preferred.
• Clear, fluent, and neutral or near-neutral accent with strong listening comprehension.
• Empathy, patience, and the ability to de-escalate customer concerns quickly.