Tech Support / Sr. Process Associate Voice Process

Nexgenhiringexperts; Hyderabad; On-site; INR 315,000 - 385,000; Full time

Benefits offered by this job

1-way cab facility during night shifts

Job summary

A leading tech support company in Hyderabad is looking for an experienced Tech Support/Sr. Process Associate to provide technical support in a voice process. Candidates should have excellent communication skills in both English and Hindi, with a minimum of 1 year of experience in a BPO Voice role. The position is full-time and offers up to 3.5 LPA plus incentives based on performance. Immediate joiners preferred.

Qualifications

• Minimum 1 year of on-paper experience in BPO Voice (Domestic or International).
• Good communication skills in both English and Hindi.
• Ability to resolve customer queries effectively.

Responsibilities

• Handle inbound/outbound voice calls and provide technical support to customers.
• Resolve customer queries related to product/services.
• Maintain a high level of customer satisfaction.
• Adhere to process guidelines and ensure compliance with quality standards.

Skills

Excellent communication skills in English

Excellent communication skills in Hindi

Education

Graduate or Postgraduate

Job description

Tech Support / Sr. Process Associate Voice Process

Job Openings Tech Support / Sr. Process Associate Voice Process

About the job Tech Support / Sr. Process Associate Voice Process

Job Title: Tech Support / Sr. Process Associate Voice Process

Location: Hyderabad (Hitech City) Candidates must reside within a 25km radius

Salary: Up to 3.5 LPA + Incentives (Based on Performance)

Job Type: Permanent, Full-Time

Job Summary:We are looking for an experienced Tech Support/Sr. Process Associate to join our Domestic Tech Support Voice process. The ideal candidate should have excellent communication skills in both English and Hindi and a minimum of 1 year of on-paper experience in a BPO Voice role (Domestic or International). The role involves resolving customer queries related to technical support.

Key Responsibilities:

• Handle inbound/outbound voice calls and provide technical support to customers.
• Resolve customer queries related to product/services.
• Maintain a high level of customer satisfaction.
• Adhere to process guidelines and ensure compliance with quality standards.

Requirements:

• Experience: Minimum 1 year of on-paper experience in BPO Voice (Domestic or International).
• Skills: Excellent communication skills in English and Hindi.
• Education: Graduate or Postgraduate.
• Shift: Rotational Shift with one rotational week off.
• Age: Up to 35 years.
• Transportation: 1-way cab facility during night shifts.

Additional Information:

• Notice Period: Immediate joiners preferred.
• Documents Required: Aadhar card, PAN card, Experience letter, Minimum 3 months' pay slips, All educational documents.
• Bond: No bond requirement.

How to Apply:If you meet the qualifications and are interested in this position, please send your updated resume to [e-mail] with the following details:

• Name
• Notice Period
• Reason for Job Change
• Availability for Interview
• Current Organization
• Current Designation
• Current Location
• Experience in BPO
• Experience in National / International
• Total Years of Experience
• Key Skills Matching Above Experience
• Willing to Relocate

For any inquiries, feel free to contact us at 9063238178.