International Customer Care Executive

Sutherland; Hyderabad; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Night shift allowance

Two rotational days off each week

Two-way cab transportation within 25km

Monthly self-transport allowance up to

Job summary

Sutherland in Hyderabad is hiring Customer Support Executives for an International Process. You will handle international calls, resolve queries, and communicate professionally in English. The role is suitable for freshers to 4 years and requires willingness to work from the office with night shifts.

You will join a team that values quality service, process adherence, and ongoing development in the BPO/customer service field, with opportunities to grow across international accounts.

Qualifications

• Freshers to 4 years of experience can apply.
• Good spoken English and communication skills.
• Strong customer-service and interpersonal skills.
• Willingness to work from the office in Hyderabad.
• Experience in BPO/International Voice processes is welcome.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Skills

English communication

Customer service

Interpersonal skills

Problem solving

Team collaboration

Attention to detail

Job description

We are hiring Customer Support Executives for an International Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 4 years of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Suitable for both freshers and experienced candidates.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.

Benefits

• Night-shift allowance provided in accordance with program guidelines
• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius in night shifts
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Interview Process

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

Walkin Address

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089