Mega Hiring For International Voice Process

Sutherland; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Rotational week offs

Two-way cab within 15 km radius for夜班

Job summary

Sutherland in Hyderabad is hiring Customer Support Executives for an International Voice Process. You will handle calls from international customers, understand queries, and provide accurate resolutions in English. Working location is Uppal/Manikonda with rotational/night shifts and office-based work.

Candidates freshers to 1 year are welcome. Strong spoken English, good listening skills, and a service mindset are essential.

Qualifications

• Freshers to 1 year of experience in customer support or BPO roles.
• Excellent spoken English and listening skills.
• Strong interpersonal and customer-service skills.
• Ability to handle queries professionally and calmly.
• Willing to work from office and on rotational/night shifts.
• Experience in international voice process is a plus.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Provide accurate information and resolve queries per guidelines.
• Document interactions and maintain records.
• Collaborate with team to meet quality and productivity standards.
• Maintain professional communication in English.

Skills

Customer service

Communication skills

Problem solving

Multitasking

English proficiency

Job description

We are hiring Customer Support Executives for an International Voice Process.

For any queries regarding this opportunity, please reach out:
Email Id - [e-mail]
Phone No - 8297092989(Whatsapp)

Work Location-Uppal/Manikonda

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 1 year of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Suitable for both freshers and experienced candidates.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.

Benefits:

• Rotational week offs & Rotational days off each week
• Two-way cab transportation available within a 15 km radius for night shift
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Interview Process:

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail].