International Semi Voice Process - Virtual Interview

Sutherland; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Night-shift allowance

Two rotational days off weekly

Two-way cab within 25 km

Monthly self-transport allowance up to

Professional development opportunities

Job summary

Sutherland in Hyderabad is hiring Customer Support Executives for an International Process to join our growing BPO team. If you have solid English communication and a customer-centric mindset, this is a great entry point to build a career in global voice support.

You will handle calls, resolve queries, document interactions, and work in night rotations from the office. We welcome candidates with 6 months to 4 years of experience who are eager to grow in customer service and international voice

Qualifications

• 6 months to 4 years of experience
• Good spoken English and communication skills
• Good listening and comprehension abilities
• Strong customer-service and interpersonal skills
• Ability to handle customer queries professionally
• Good problem-solving and decision-making skills
• Comfortable working in rotational/night shifts
• Willingness to work from the office
• Candidates from BPO, Customer Service and International Voice processes are welcome

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Skills

English communication

Customer service

Interpersonal skills

Problem solving

Teamwork

Job description

Job description:

We are hiring Customer Support Executives for an International Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with 6 months to 4 years of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Benefits:

• Night-shift allowance provided in accordance with program guidelines
• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius in night shifts
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Interview Process:

• Personal Information
• Screening Question
• Video Interview
• Assessment Test