International Non-Voice Process- Customer Support

Sutherland; Hyderabad; Hybrid; INR 180,000 - 300,000; Full time

Benefits offered by this job

Two rotational days off each week

Two-way cab transportation within 25 k

Job summary

Sutherland is hiring Customer Support Executives for an International Non-Voice Process in Hyderabad, India. The role is suitable for freshers and candidates with up to 1 year of experience who have strong English communication and listening skills.

You will handle chat queries, resolve issues per guidelines, document interactions, and work as part of a customer service team. Night shifts and office-based work are required.

Qualifications

• Freshers to 1 year experience in customer service or related field.
• Good spoken English and communication skills.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Willingness to work from the office.
• Candidates from BPO and International Non-Voice processes are welcome.

Responsibilities

• Handle customer queries and resolve their issues through chat support.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Skills

English communication

Customer service

Interpersonal skills

Chat support

Job description

We are hiring Customer Support Executives for an International Non-Voice Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities:

• Handle customer queries and resolve their issues through chat support.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 1 year of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Non-Voice processes are welcome.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Suitable for both freshers and experienced candidates.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.

Benefits:

• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius during night shifts
• Opportunities for professional development and career advancement

Interview Process:

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

Important Notice:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail].

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089