Hybrid - Non Voice

Sutherland; Hyderabad; Hybrid; INR 180,000 - 300,000; Full time

Job summary

Sutherland is seeking Customer Support Executives to join its international chat process in Hyderabad. The role targets candidates with strong English communication skills and a willingness to work from the office, including rotational/night shifts.

Freshers to 2 years of experience are welcomed, with a focus on providing accurate, customer-centered resolutions. As part of a global BPO, you will document interactions, maintain records, and collaborate with a team to meet quality and productivity

Qualifications

• Freshers to 2 years of experience.
• Good spoken English and communication skills.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Responsibilities

• Handle chats from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Skills

English communication

Customer service

Problem solving

Interpersonal skills

Rotational shifts

Job description

Job description:

We are hiring Customer Support Executives for an International Chat Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities

• Handle chats from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 2 years of experience can apply.
• Good spoken English and communication skills
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Walkin Address - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda

Poc - Srihitha