Blended - International

Sutherland; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Night-shift allowance

Rotational days off

Cab transportation within 25 km

Monthly transport allowance 3500

Career development opportunities

Job summary

Sutherland in Hyderabad is hiring Blended Customer Support Executives for an International Process. This role targets candidates with strong English skills to start or build a career in international BPO. You will handle inbound/outbound calls, resolve queries, and document interactions as part of a customer service team.

The position requires good communication, problem-solving abilities, and comfort with night shifts. Office-based role with cab/shift benefits may be provided as per policy.

Qualifications

• Good spoken English and communication skills required.
• Experience in BPO or international voice processes welcome.
• Willingness to work from the office and handle night shifts.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand queries and provide appropriate resolutions.
• Communicate professionally in English and document interactions.
• Follow processes and maintain quality standards.
• Work as part of a customer service team.

Skills

English proficiency

Communication skills

Listening skills

Customer service

Interpersonal skills

Problem solving

Decision making

Night shifts

Office presence

Job description

Job description:

We are hiring for Blended Customer Support Executives for an International Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with 6 months to 4 years of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Benefits

• Night-shift allowance provided in accordance with program guidelines
• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius in night shifts
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Interview Process

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

Contact Number - 9948741896

Walkin Address:

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089