Hiring Alert:- International Chat Process- Customer service | Gurgaon

WSNE Consulting Pvt. Ltd.

Gurugram District

On-site

INR 250,000 - 425,000

Full time

8 days ago

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Benefits offered by this job

Lucrative incentives

Night shifts

24x7 shifts

5 days working

Cabs provided

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram is hiring for International Chat Process roles including Customer Service, Upselling, Technical Support, and Banking Voice. Freshers welcome; 24x7 shifts with 5-day weeks and attractive incentives.

Candidates should have good English, strong communication, and be comfortable with a night shift or rotational schedule. Salary up to 2.50 LPA–4.25 LPA with in-hand ranges provided.

Qualifications

Undergraduate or Graduate candidates with good English can apply.
Excellent communication skills are essential.
comfortable with 24x7 working environment.

Responsibilities

Handle international chat from UK/US customers and provide exceptional service.
Process requests via phone, email, and chat promptly.
Use MS Office tools to maintain accurate records of interactions.
Collaborate with internal teams and escalate when necessary to meet targets (AHT, SLAs, quality).
Maintain clear English communication and multitask with accuracy.
Work flexible, rotational shifts.

Skills

Excellent communication

English fluency

Multitasking

Customer service

Upselling

Education

Undergraduate / Graduate

Tools

MS Office

Excel

Job description

Dear Candidate,

Your profile has been shortlisted for International Chat Process- Customer Service / Upselling / Technical Support/Banking Voice.

Role & responsibilities

Handle international Chat from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
Utilize MS Office tools to maintain accurate records of customer interactions and updates.
Collaborate with internal teams to resolve complex issues and **escalate** when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
Basic computer knowledge with proficiency in MS Office applications (Excel).
Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits