International Patient Care Coordinator

Sri Shankara Cancer Foundation; Bengaluru; On-site; INR 400,000 - 900,000; Full time

Job summary

Sri Shankara Cancer Foundation in Bengaluru is seeking a hospital administration specialist focused on international patient services. You will manage medical intake, coordinate visa and insurance processes, and oversee patient logistics to ensure smooth cross-border care.

Role requires familiarity with HIS, CRM tools, and MS Office; experience in hospital administration is preferred. Strong coordination across clinical teams and multilingual support are valued assets.

Qualifications

• Master's degree in Healthcare Administration, Hospitality, Public Health, or a related field.
• 1–2 years in hospital administration, international patient services, or medical travel operations.
• Hands-on experience with Hospital Information Systems (HIS), basic CRM software, and MS Office Suite.

Responsibilities

• Medical Intake: Catalog foreign clinical records, lab reports, and physician referrals into EHR systems.
• Cost Estimates: Coordinate with clinical teams to format and distribute treatment plans and pro-forma invoices.
• Visa Processing: Draft official hospital Medical Visa invitation letters and facilitate embassy or FRRO immigration compliance.
• Insurance Approvals: Submit documentation to obtain GOP letters and pre-authorizations from TPAs.
• Patient Logistics: Schedule airport transfers, track itineraries, and arrange lodging for patients and families.
• On-Site Coordination: Escort patients through registration, diagnostics, and appointments with translation support.
• Regulatory Compliance: Maintain privacy and security standards for cross-border medical files under HIPAA and GDPR.

Skills

HIS familiarity

CRM software

MS Office Suite

Education

Master's degree in Healthcare Administration, Hospitality, Public Health, or related field

Tools

Hospital Information Systems (HIS)

CRM software

MS Office

Job description

Key Responsibilities

• Medical Intake: Catalog foreign clinical records, lab reports, and physician referrals into Electronic Health Record (EHR) systems.
• Cost Estimates: Coordinate with clinical teams to format and distribute treatment plans and pro-forma invoices.
• Visa Processing: Draft official hospital Medical Visa (M-Visa) invitation letters and facilitate embassy or FRRO immigration compliance.
• Insurance Approvals: Submit documentation to obtain Guarantee of Payment (GOP) letters and pre-authorizations from Third-Party Administrators (TPAs).
• Patient Logistics: Schedule airport transfers, track arrival/departure itineraries, and coordinate local lodging for patients and families.
• On-Site Coordination: Escort patients through registration, diagnostics, and appointments while facilitating multi-language translation services.
• Regulatory Compliance: Maintain privacy and security standards in handling cross-border medical files under HIPAA and GDPR rules.

Documentation Exposure Required

• Medical Records: Diagnostic reports, physician referral letters, foreign medical summaries, and fit-to-fly certificates.
• Immigration Files: Hospital visa invitation letters, visa extension applications, and FRRO registration paperwork.
• Financial Papers: TPA pre-approval forms, GOP letters, international health insurance claims, and final itemized bills.
• Legal Consents: Multi-lingual patient consent forms, power of attorney documents, and privacy release authorizations.

Candidate Requirements (12 Years Experience)

• Education: Master's degree in Healthcare Administration, Hospitality, Public Health, or a related field.
• Experience: 1-2 years in hospital administration, international patient services, or medical travel operations.
• Technical Skills: Hands-on experience with Hospital Information Systems (HIS), basic CRM software, and MS Office Suite.