International Patient Relationship Manager

Abateas; Kozhikode district, Malappuram; On-site; INR 600,000 - 800,000; Full time

Job summary

Abateas is seeking an experienced International Patient Relationship Manager in Kozhikode, Kerala. This role will be pivotal in managing the entire journey of international patients, ensuring they receive a seamless and patient-centered experience from inquiry to post-treatment follow-up.

The ideal candidate will have 5+ years of experience, excellent communication skills, and the ability to coordinate with medical, administrative, and travel teams effectively.

Qualifications

• 5+ years of experience in patient management, preferably in a healthcare setting.
• Strong communication skills for interacting with diverse patients.
• Experience in coordinating with medical and administrative teams.

Responsibilities

• Manage the complete journey of international patients from inquiry to post-treatment follow-up.
• Coordinate appointments, admissions, and discharge procedures.
• Assist with medical visa documentation and travel arrangements.

Job description

International Patient Relationship Manager

5+ Years

Perinthalmanna, Calicut

Full-Time

Job Summary

The International Patient Relationship Manager is responsible for managing and coordinating the complete journey of international patients, from the initial inquiry through treatment, discharge, and post-treatment follow-up. The role serves as the primary point of contact for international patients and their families, ensuring a seamless, comfortable, and patient-centered experience while coordinating with medical, administrative, travel, and support teams.

Key Responsibilities

Patient Relationship & Coordination

• Act as the single point of contact for international patients and their attendants.
• Respond to patient inquiries through phone, email, WhatsApp, and other communication channels.
• Guide patients regarding treatment options, hospital facilities, estimated costs, and treatment timelines.
• Coordinate teleconsultations between patients and doctors.
• Ensure excellent patient experience throughout the treatment journey.

Medical & Administrative Support

• Collect and review medical records for specialist evaluation.
• Coordinate appointments, admissions, investigations, surgeries, and discharge procedures.
• Liaise with doctors, nursing staff, and other departments to ensure timely services.
• Maintain accurate patient records and documentation in the hospital management system.

Travel & Hospitality Coordination

• Assist patients with medical visa invitation letters and related documentation.
• Coordinate airport transfers, hotel accommodations, local transportation, and interpreter services.
• Provide assistance to patients and attendants upon arrival and during their stay.
• Ensure smooth admission and discharge processes.

Relationship Management

• Build strong relationships with international patients, embassies, facilitators, insurance companies, and referral partners.
• Address patient concerns, complaints, and service issues promptly and professionally.
• Monitor patient satisfaction and implement service improvement initiatives.
• Maintain regular follow-up with patients after treatment completion.

Business Development Support

• Support international marketing campaigns, exhibitions, and medical tourism initiatives.
• Generate reports on patient inquiries, conversions, revenue, and patient satisfaction metrics.
• Identify opportunities to enhance international patient services and increase patient inflow.