IP / OP Coordinator

VSH Hospital; Bengaluru; On-site; INR 270,000 - 330,000; Full time

Job summary

VSH Hospital in Bengaluru, Karnataka is seeking OP and IP Coordinators to manage patient flow in both outpatient and inpatient settings. Key responsibilities include facilitating patient admissions and discharges, ensuring efficient service delivery, and maintaining patient records.

The ideal candidate will have a degree and 3 years of relevant experience, excellent communication skills, and proficiency in hospital information systems. Salary for this position is ₹300,000.00 LPA.

Qualifications

• 3 years of experience in a hospital or healthcare setting is required.
• Prior experience in a similar role preferred.
• Knowledge of healthcare regulations and patient safety protocols is essential.

Responsibilities

• Manage patient flow in outpatient and inpatient departments.
• Coordinate with families, patients, and clinical staff.
• Ensure smooth admissions, registrations, and discharges.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Problem-solving skills

Customer-service orientation

Technical proficiency in hospital information systems

Interpersonal skills

Education

Any degree

Tools

Hospital Information Systems

Electronic Health Record Systems

Job description

Job Summary

Key responsibilities include managing the flow of patients in both the outpatient (OPD) and inpatient (IP) departments. The role ensures smooth admission, registration, scheduling, and discharge processes, provides central coordination for patients, families, and clinical staff, and works to improve patient satisfaction and operational efficiency.

Requirements: 3 Years of experience in a hospital or healthcare setting. Salary: ₹300,000.00 LPA. Qualification: Any degree.

Key Responsibilities OP Coordinator

Patient Management:

• Facilitating patient registration and check‑in processes.
• Scheduling appointments (new and follow‑up).
• Directing patients to the appropriate departments or staff.
• Managing patient flow and minimizing wait times.
• Ensuring efficient service delivery within the OPD.
• Monitoring and managing queues at various points (e.g., billing, registration).
• Addressing patient inquiries and resolving issues.
• Maintaining a clean and organized OPD environment.
• Coordinating with other departments and staff (e.g., nurses, doctors).

Quality and Efficiency:

• Ensuring all SOPs are followed.
• Identifying and addressing potential issues or delays proactively.
• Working to improve patient satisfaction and experience.
• Participating in quality improvement initiatives.

Communication and Support:

• Providing information to patients about services and procedures.
• Communicating with patients about delays or other issues.
• Maintaining clear communication with all relevant stakeholders.
• Involved in training and supervising other staff.

Technical Skills:

• Proficiency in hospital information systems (HIS) and other relevant software.
• Basic understanding of medical terminology.
• May use self‑service kiosks.

Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational skills.
• Problem‑solving skills and ability to resolve issues quickly.
• Customer‑service orientation with a patient‑centered approach.
• Interpersonal skills to work effectively with diverse groups.
• Technical proficiency in hospital information systems.
• Knowledge of healthcare regulations, patient safety protocols, and quality improvement initiatives.
• Prior experience in a similar hospital or healthcare role is preferred.

Key Responsibilities IP Coordinator

• Coordinating patient admission and discharge, including insurance verification and documentation.
• Monitoring patient progress, addressing concerns, and facilitating communication among teams.
• Serving as the point of contact for patients, families, and staff, ensuring coordination between departments.
• Maintaining accurate and up‑to‑date patient records and care plans.
• Resolving patient complaints, mediating conflicts, and facilitating resolutions.
• Identifying opportunities for improving patient care processes and contributing to quality improvement initiatives.
• Providing financial counseling regarding treatment costs and payment options.
• Managing patient expectations and ensuring overall satisfaction.
• Ensuring compliance with hospital policies and preparing reports on patient flow and bed management.

Additional Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time‑management abilities.
• Ability to work independently and as part of a team.
• Proficiency in electronic health record systems and relevant software.
• Knowledge of medical terminology and hospital procedures.
• Experience in a healthcare setting is preferred.