Case Coordinator International Patient Services

Squadron Technology; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Curaniks seeks an experienced International Patient Coordinator to manage international patient cases end-to-end from enquiry to treatment completion. You will act as the key link between patients, hospital IPDs, doctors, visa partners and internal teams, ensuring smooth coordination and documentation.

The role requires hands-on hospital coordination, strong empathy, meticulous follow-up, and the ability to work independently in a fast-paced environment within Delhi NCR.

Qualifications

• 5+ years in Hospital IPD, medical tourism or healthcare operations.
• Strong understanding of how IPDs operate in Delhi NCR.
• Experience coordinating international patients and hospital treatment.
• Ability to organise medical documents (discharge summaries, reports).
• Fluent in English and Hindi; strong written and verbal comms.

Responsibilities

• Manage international patient cases end-to-end from enquiry to treatment completion.
• Maintain complete patient case files including medical reports and visas.
• Coordinate with 23 hospital IPDs to obtain opinions and cost estimates.
• Follow up to ensure opinions are received within 72 hours.
• Coordinate consultations between patients, families, doctors and interpreters.
• Arrange visa invitation letters with a 24-hour target.
• Track applications and liaise with visa/travel partners.
• Ensure confidentiality and compliance with company guidelines.

Job description

International Patient Coordinator / Hospital IPD Coordinator

Location: Delhi NCRExperience: 5+ YearsEmployment Type: Full-time

About Curaniks

Curaniks helps international patients, initially focusing on families from Afghanistan, access trusted treatment at NABH/JCI-accredited hospitals across Delhi NCR. We provide transparent treatment options, written hospital opinions, cost estimates, visa coordination, and end-to-end support from the first enquiry through treatment and return home.

About the Role

We are looking for an experienced International Patient Coordinator / Hospital IPD Coordinator who can independently manage international patient cases from enquiry to completion of treatment.

You will act as the key link between patients, families, hospital International Patient Departments (IPDs), doctors, visa/travel partners and internal teams.

This is a hands-on coordination role requiring strong hospital relationships, excellent follow-up, documentation discipline and empathy when dealing with patients and families.

Key Responsibilities

• Manage international patient cases end-to-end, from initial enquiry through hospital treatment, discharge and return home.
• Receive, organise and maintain complete patient case files, including medical reports, scans, passport and other required documents.
• Coordinate with 23 hospital IPDs to obtain treatment opinions and itemised cost estimates.
• Follow up with hospital IPD teams and ensure treatment opinions are received within the target 72-hour timeline.
• Compare treatment recommendations and estimates from different hospitals and highlight discrepancies.
• Coordinate specialist/doctor consultations between patients, families, doctors and interpreters.
• Coordinate with hospitals to obtain medical visa invitation letters, with a target timeline of 24 hours.
• Work with the visa/travel partner and track applications through to decision.
• Coordinate hospital admissions, appointments, treatment and discharge.
• Maintain regular communication with patients, families and the Afghanistan-based partner.
• Review interim and final hospital bills against approved estimates and flag unexplained charges or variations.
• Maintain accurate case trackers, checklists and weekly patient‑funnel reports.
• Monitor cases against service commitments, including 2‑hour first response, 72‑hour treatment opinion and 24‑hour visa invitation letter.
• Identify delayed or stuck cases and proactively elevate them.
• Maintain strict confidentiality of patient medical and personal information.
• Follow all company compliance and ethical guidelines.

Required Skills & Experience

• 5+ years of experience in Hospital International Patient Departments (IPD), Medical Tourism, International Patient Relations, Hospital Administration, TPA/Insurance or related healthcare operations.
• Strong understanding of how hospital IPDs operate in Delhi NCR.
• Experience coordinating international patients and hospital treatment processes.
• Ability to understand and organise medical documents such as discharge summaries, diagnostic reports, MRI/CT reports, angiography reports, etc.
• Strong written and verbal communication skills in English and Hindi.
• Excellent email, WhatsApp, documentation and follow‑up skills.
• Strong ability to manage multiple patient cases simultaneously.
• Excellent coordination and stakeholder‑management skills.
• High level of empathy, ownership and attention to detail.
• Ability to work independently in a fast‑paced, hands‑on environment.

Preferred Qualifications & Experience

• Nursing, Pharmacy, Physiotherapy, Paramedical, Hospital Administration or other healthcare qualification.
• Experience handling patients from Afghanistan, the Middle East or Central Asia.
• Knowledge of Dari, Pashto, Farsi or Arabic.
• Existing working relationships with International Patient Departments at Max, Apollo, Fortis, BLK-Max, Medanta, Artemis or other leading Delhi NCR hospitals.
• Experience with medical visa coordination and international patient travel.

Important

This is not a generic customer-service or front-office position. We are specifically looking for candidates with hands‑on International Patient / Hospital IPD / Medical Tourism / Healthcare Coordination experience.

The selected candidate will be responsible for independently driving patient cases, hospital coordination, documentation, doctor consultations, visa coordination, admissions, discharge and billing follow‑ups.

Patient confidentiality and ethical conduct are mandatory. The role does not involve providing clinical advice, handling treatment payments in cash, or accepting commissions/kickbacks from hospitals, doctors or other parties.