Clinical Concierge Associate

MediBuddy; Bengaluru; On-site; INR 500,000 - 650,000; Full time

Job summary

MediBuddy in Bengaluru seeks a Clinical Concierge Associate to guide patients and families through their healthcare journey—from screening and OPD visits to insurance approvals and hospital admissions. You will serve as a single point of contact, coordinating appointments, documentation, and care coordination with internal teams.

The role emphasizes empathy, clear communication in English and Hindi, familiarity with insurance workflows, and the ability to manage multiple stakeholders while

Qualifications

• Experience in patient care coordination or healthcare concierge services.
• Bachelor's degree in Nursing, Pharmacy, Life Sciences, Allied Health Sciences, or Dentistry.
• Strong clinical knowledge of tertiary care pathways and medical terminology.
• Proficiency in English and Hindi; regional language helpful.
• Empathy and ability to handle sensitive clinical situations.
• Experience with insurance workflows, hospital admissions/discharges, and documentation management.
• Familiarity with CRM tools, MS Office, and digital engagement platforms.
• 2–5 years of relevant experience preferred; Cardiology and/or Oncology experience advantageous.

Responsibilities

• Act as a single point of contact for patients and caregivers seeking healthcare support.
• Conduct preliminary clinical and non-clinical screening to assess patient needs, gather medical records, and prioritize cases by urgency.
• Facilitate appointment scheduling with specialists and coordinate diagnostic investigations and OPD consultations.
• Guide patients through insurance and financial processes—including cashless hospitalization, pre-authorization, and documentation requirements—while coordinating with internal stakeholders.
• Coordinate hospital admissions and liaise with hospital departments for admission formalities, clinical coordination, and scheduling of procedures.
• Serve as a trusted care navigator throughout the treatment journey, providing empathetic and regular updates to patients and their families.
• Coordinate post-OPD and post-discharge requirements including prescriptions, follow-up consultations, and patient engagement.
• Ensure documentation accuracy, timely closure of requests, and adherence to SLAs across all patient touchpoints.

Skills

Patient care coordination

Clinical knowledge

Communication skills

English and Hindi proficiency

Education

Bachelor's degree in Nursing, Pharmacy, Life Sciences, Allied Health Sciences, Dentistry

Tools

CRM tools

MS Office

Tele-calling platforms

Job description

The Clinical Concierge Associate is responsible for providing end-to-end concierge and patient facilitation services for individuals/ family seeking care. The role acts as a single point of contact, guiding patients through their healthcare journey—from initial screening and OPD consultations to insurance approvals, hospital admissions, and post-discharge coordination.

Key Responsibilities:

• ● Act as a single point of contact for patients and caregivers seeking healthcare support
• ● Conduct preliminary clinical and non-clinical screening to assess patient needs, gather medical records, and prioritize cases by urgency
• ● Facilitate appointment scheduling with specialists and coordinate diagnostic investigations and OPD consultations
• ● Guide patients through insurance and financial processes — including cashless hospitalization, pre-authorization, and documentation requirements — while coordinating with internal stakeholders
• ● Coordinate hospital admissions and take help of internal teams in liaisoning with hospital departments for admission formalities, clinical coordination, and scheduling of procedures
• ● Serve as a trusted care navigator throughout the treatment journey, providing empathetic and regular updates to patients and their families
• ● Coordinate post-OPD and post discharge requirements including prescriptions, follow-up consultations, and patient engagement
• ● Ensure documentation accuracy, timely closure of requests, and adherence to SLAs across all patient touchpoints

Key Requirements:

• ● Preferred experience in patient care coordination, clinical concierge, healthcare concierge services, digital health coaching
• ● Education Qualification — Bachelor's degree in Nursing, Pharmacy, Life Sciences, Allied Health Sciences, Dentistry
• ● Strong clinical knowledge of Tertiary care treatment pathways and medical terminology
• ● Good communication skills with proficiency in English and Hindi; regional language proficiency is a plus
• ● High emotional intelligence with the ability to handle sensitive clinical situations and grieving or anxious patients with empathy
• ● Operational proficiency in insurance processes, hospital admission/discharge workflows, and documentation management
• ● Familiarity with CRM tools, MS Office, and tele-calling or digital engagement platforms
• ● Highly motivated with strong attention to detail, ownership mindset, and ability to manage multiple stakeholders simultaneously
• ● 2–5 years of relevant experience preferred; experience in Cardiology and/or Oncology care pathways will be highly advantageous