Intern

AU SMALL FINANCE BANK; Patna; On-site; INR 89,000 - 167,000; Part time

Job summary

AU Small Finance Bank Limited in Patna is seeking a Sales and Service Intern to support the sales and customer service teams, learn banking products, and enhance customer engagement within a dynamic banking environment.

You will assist in lead generation, CRM maintenance, and the creation of promotional materials while gaining hands-on experience in financial services and banking operations.

Qualifications

• Currently pursuing or recently completed degree in Business Administration, Finance, Marketing, or related field.
• Basic understanding of financial products, banking operations, and customer service principles.

Responsibilities

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support customer service operations by addressing client inquiries, resolving basic issues, and ensuring a positive customer experience.
• Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
• Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
• Analyze customer feedback and market trends to provide insights that help improve sales strategies and service delivery.
• Participate in training sessions to develop knowledge of banking products, compliance requirements, and sales techniques.
• Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
• Assist in organizing and executing customer engagement events and campaigns to enhance brand visibility and customer loyalty.
• Monitor competitor activities and report findings to the sales and service teams to support strategic planning.

Skills

Lead Generation

CRM

Product Knowledge

Market Research

Sales Support

Customer Service

Data Entry

Communication Skills

Team Collaboration

Problem-Solving

Education

Business Administration / Finance / Marketing degree

Job description

Job Description:

Group Company:

AU Small Finance Bank Limited

Designation:

Intern

Position description:

#*Position description*#

Primary Responsibilities:

#*Primary Responsibilities*#

Additional Responsibilities:

#*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#


• Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

• Category: #*Category*#


• Field specialization: #*Field specialization*#


• Degree: #*Degree*#


• Academic score: #*Academic score*#


• Institution tier: #*Institution tier*#

Required Certification/s:

#*Required Certification/s*#

Required Training/s:

#*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#


• Role: #*Role*#


• Years of experience: #*Years of experience*#

Job Brief:

- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a dynamic and customer-centric environment. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions to diverse customer segments.

Responsibilities

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.


• Support customer service operations by addressing client inquiries, resolving basic issues, and ensuring a positive customer experience.


• Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.


• Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.


• Analyze customer feedback and market trends to provide insights that help improve sales strategies and service delivery.


• Participate in training sessions to develop knowledge of banking products, compliance requirements, and sales techniques.


• Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.


• Assist in organizing and executing customer engagement events and campaigns to enhance brand visibility and customer loyalty.


• Monitor competitor activities and report findings to the sales and service teams to support strategic planning.

Skill

• Lead Generation


• Customer Relationship Management (CRM)


• Financial Product Knowledge


• Market Research


• Sales Support


• Customer Service


• Data Entry and Record Keeping


• Communication Skills


• Team Collaboration


• Problem-Solving

Preferred Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.


• Basic understanding of financial products, banking operations, and customer service principles.

Key Performance Indicators:

#*Key Performance Indicators*#

Required Competencies:

#*Required Competencies*#

Required Knowledge:

#*Required Knowledge*#

Required Skills:

#*Required Skills*#

Required Abilities

• Physical: #*Physical*#


• Other: #*Other*#

Work Environment Details:

#*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#


• Vehicle: #*Vehicle*#


• Work Permit: #*Work Permit*#

Other Details

• Pay Rate: #*Pay Rate*#


• Contract Types: #*Contract Types*#


• Time Constraints: #*Time Constraints*#


• Compliance Related: #*Compliance Related*#


• Union Affiliation: #*Union Affiliation*#