Intern

AU SMALL FINANCE BANK

Purnia

On-site

INR 67,000 - 167,000

Part time

6 days ago

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Job summary

AU Small Finance Bank Limited invites you to join as Sales and Service Intern to gain hands-on experience in the financial services sector. You will support the sales and customer service teams, learn banking products, and contribute to customer engagement and service delivery within a growing small finance bank.

You will assist in lead generation, participate in campaigns, maintain CRM records, and help prepare presentations and reports.

Qualifications

Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
Basic understanding of financial products, banking operations, and customer service principles.

Responsibilities

Identify potential customers and generate leads through market research and outreach activities.
Support customer service operations by addressing client inquiries, resolving issues, and ensuring a positive banking experience.
Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
Analyze customer feedback and market trends to provide insights for improving sales strategies and service quality.
Participate in training sessions to understand banking products, compliance requirements, and sales techniques.
Coordinate with internal departments to facilitate onboarding of new customers and timely resolution of service requests.
Contribute to achieving monthly sales targets by supporting campaign execution and follow-up activities.
Assist in preparing reports on sales performance, customer satisfaction, and service metrics for management review.

Skills

Lead Generation

CRM

Sales Support

Market Research

Communication Skills

Data Entry

Customer Service

Banking Knowledge

Problem Solving

Team Collaboration

Education

Bachelor's degree in Business Administration, Finance, Marketing or related field

Tools

CRM software

MS Office

Job description

Group Company

AU Small Finance Bank Limited

Designation

Intern

Position description

#*Position description*#

Primary Responsibilities

#*Primary Responsibilities*#

Additional Responsibilities

#*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s

#*Required Certification/s*#

Required Training/s

#*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief

Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer engagement strategies, and service delivery processes within a rapidly growing small finance bank. You will assist in driving customer acquisition, enhancing client relationships, and contributing to the overall sales targets while developing your professional skills in a dynamic and inclusive environment.

Responsibilities

Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
Support customer service operations by addressing client inquiries, resolving issues, and ensuring a positive banking experience.
Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
Analyze customer feedback and market trends to provide insights for improving sales strategies and service quality.
Participate in training sessions to understand banking products, compliance requirements, and sales techniques.
Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
Contribute to the achievement of monthly sales targets by supporting campaign execution and follow-up activities.
Assist in preparing reports on sales performance, customer satisfaction, and service metrics for management review.

Skill

Lead Generation
Customer Relationship Management (CRM)
Sales Support
Market Research
Communication Skills
Data Entry and Record Keeping
Customer Service
Product Knowledge in Banking
Problem-Solving
Team Collaboration

Preferred Qualifications

Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
Basic understanding of financial products, banking operations, and customer service principles.

Key Performance Indicators

#*Key Performance Indicators*#

Required Competencies

#*Required Competencies*#

Required Knowledge

#*Required Knowledge*#

Required Skills

#*Required Skills*#

Required Abilities