Intern

AU SMALL FINANCE BANK; Saran; On-site; INR 167,000 - 279,000; Part time

Job summary

AU Small Finance Bank Limited is seeking an intern for its Sales and Service team. The role offers hands-on exposure to banking operations, customer engagement, and sales strategies in a growing small finance bank.

The intern will support the team in customer outreach, service delivery, and learning financial products within a professional banking environment. This internship provides practical experience in CRM usage, data entry, market research, and presenting promotional material while

Responsibilities

• Assist the sales team in identifying and reaching out to potential customers to promote banking products and services.
• Support customer service representatives in addressing client inquiries and resolving service-related issues promptly.
• Conduct market research to gather insights on customer needs, competitor offerings, and emerging financial trends.
• Help in preparing sales presentations, proposals, and promotional materials tailored to diverse customer segments.
• Maintain accurate records of customer interactions, sales activities, and service feedback using CRM tools.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Participate in training sessions to enhance knowledge of banking products, compliance standards, and sales techniques.
• Assist in organizing and executing customer engagement events and campaigns to boost brand visibility.
• Monitor and report on sales performance metrics and customer service quality indicators to management.
• Support the team in adhering to regulatory requirements and internal policies related to sales and service operations.

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Intern

Position description:

#*Position description*#

Primary Responsibilities:

#*Primary Responsibilities*#

Additional Responsibilities:

#*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#

Required Certification/s:

#*Required Certification/s*#

Required Training/s:

#*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#

Job Brief

- Join AU Small Finance Bank Limited's Sales and Service team as a dynamic intern, gaining hands-on experience in the financial services sector. This role offers a unique opportunity to understand banking operations, customer engagement, and sales strategies within a rapidly growing small finance bank. The intern will support the team in driving customer acquisition, enhancing service delivery, and contributing to the bank's mission of financial inclusion. This position is ideal for individuals eager to develop practical skills in sales, customer relationship management, and financial product knowledge while working in a professional banking environment.

Responsibilities

• Assist the sales team in identifying and reaching out to potential customers to promote banking products and services.
• Support customer service representatives in addressing client inquiries and resolving service-related issues promptly.
• Conduct market research to gather insights on customer needs, competitor offerings, and emerging financial trends.
• Help in preparing sales presentations, proposals, and promotional materials tailored to diverse customer segments.
• Maintain accurate records of customer interactions, sales activities, and service feedback using CRM tools.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Participate in training sessions to enhance knowledge of banking products, compliance standards, and sales techniques.
• Assist in organizing and executing customer engagement events and campaigns to boost brand visibility.
• Monitor and report on sales performance metrics and customer service quality indicators to management.
• Support the team in adhering to regulatory requirements and internal policies related to sales and service operations.

Skill

• Customer Relationship Management (CRM)
• Financial Product Knowledge
• Sales Prospecting
• Market Research and Analysis
• Data Entry and Record Keeping
• Communication and Interpersonal Skills
• Presentation Development
• Regulatory Compliance Awareness
• Event Coordination
• Microsoft Excel
• Microsoft PowerPoint

Preferred Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of banking products, financial services, and customer relationship management principles.
• Proficiency in MS Office applications, especially Excel and PowerPoint, for data analysis and presentations.
• Strong communication skills with the ability to engage effectively with customers and team members.
• Demonstrated interest in the financial services industry and eagerness to learn and adapt in a fast-paced environment.

Key Performance Indicators

#*Key Performance Indicators*#

Required Competencies

#*Required Competencies*#

Required Knowledge

#*Required Knowledge*#

Required Skills

#*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#

Work Environment Details

#*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#