Intern

AU SMALL FINANCE BANK

Nalanda

On-site

INR 89,000 - 167,000

Full time

6 days ago

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Job summary

AU Small Finance Bank Limited invites applications for an Intern position within its Sales and Service team. This role offers hands-on exposure to banking operations, customer engagement, and sales strategies in a rapidly growing small finance bank.

The intern will support customer acquisition, enhance service delivery, and develop practical skills in financial product knowledge, CRM usage, and compliance within a professional banking environment.

Qualifications

Currently pursuing or recently completed degree in Business Administration, Finance, Marketing, or related field.
Basic understanding of banking products, financial services, and customer service principles.
Proficiency in MS Office applications, especially Excel and PowerPoint, for data analysis and reporting.
Strong communication skills with the ability to engage effectively with customers and team members.
Demonstrated interest in the financial services industry and eagerness to learn about banking operations.

Responsibilities

Assist the sales team in identifying potential customers and promoting banking products and services.
Support customer service operations by addressing client inquiries and resolving basic service issues under supervision.
Conduct market research to gather insights on customer needs, competitor offerings, and emerging trends in financial services.
Collaborate with team members to organize and participate in customer engagement activities and promotional events.
Maintain accurate records of customer interactions, sales leads, and service requests using the bank’s CRM tools.
Prepare reports and presentations on sales performance, customer feedback, and service quality metrics for management review.
Learn and adhere to compliance and regulatory guidelines relevant to banking sales and service activities.
Assist in the documentation and processing of customer applications for various banking products, ensuring completeness and accuracy.
Support the team in implementing digital banking initiatives aimed at enhancing customer experience and operational efficiency.

Skills

Customer Relationship Management

Sales Prospecting

Market Research

Data Entry and Documentation

Financial Product Knowledge

Communication and Interpersonal Skills

MS Excel and PowerPoint

Regulatory Compliance Awareness

Digital Banking Tools

Report Preparation

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Intern

Position description:

#*Position description*#

Primary Responsibilities:

#*Primary Responsibilities*#

Additional Responsibilities:

#*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s:

#*Required Certification/s*#

Required Training/s:

#*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:

Join AU Small Finance Bank Limited's Sales and Service team as a dynamic intern, gaining hands-on experience in the financial services sector. This role offers a unique opportunity to understand banking operations, customer engagement, and sales strategies within a rapidly growing small finance bank. The intern will support the team in driving customer acquisition, enhancing service delivery, and contributing to the bank's mission of financial inclusion. This position is ideal for individuals eager to develop practical skills in sales, customer relationship management, and financial product knowledge while working in a professional banking environment.

Responsibilities

Assist the sales team in identifying and reaching out to potential customers to promote banking products and services.
Support customer service operations by addressing client inquiries and resolving basic service issues under supervision.
Conduct market research to gather insights on customer needs, competitor offerings, and emerging trends in financial services.
Collaborate with team members to organize and participate in customer engagement activities and promotional events.
Maintain accurate records of customer interactions, sales leads, and service requests using the bank’s CRM tools.
Prepare reports and presentations on sales performance, customer feedback, and service quality metrics for management review.
Learn and adhere to compliance and regulatory guidelines relevant to banking sales and service activities.
Assist in the documentation and processing of customer applications for various banking products, ensuring completeness and accuracy.
Support the team in implementing digital banking initiatives aimed at enhancing customer experience and operational efficiency.

Skill

Customer Relationship Management
Sales Prospecting
Market Research
Data Entry and Documentation
Financial Product Knowledge
Communication and Interpersonal Skills
MS Excel and PowerPoint
Regulatory Compliance Awareness
Digital Banking Tools
Report Preparation

Preferred Qualifications

Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
Basic understanding of banking products, financial services, and customer service principles.
Proficiency in MS Office applications, especially Excel and PowerPoint, for data analysis and reporting.
Strong communication skills with the ability to engage effectively with customers and team members.
Demonstrated interest in the financial services industry and eagerness to learn about banking operations.
Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
Familiarity with CRM software and digital banking platforms is an advantage.

Key Performance Indicators:

#*Key Performance Indicators*#

Required Competencies:

#*Required Competencies*#

Required Knowledge:

#*Required Knowledge*#

Required Skills:

#*Required Skills*#

Required Abilities