Intern

AU SMALL FINANCE BANK; Gorakhpur District; On-site; INR 89,000 - 223,000; Full time

Job summary

AU Small Finance Bank Limited is seeking an Intern in Sales and Service to gain hands-on experience in financial services by supporting the sales and customer service teams. You will learn banking products, customer relationship management, and sales strategies within a dynamic, customer-centric environment.

You will assist in driving customer engagement, learning about financial products, and contributing to inclusive financial solutions for diverse customer segments.

Qualifications

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#

Responsibilities

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support customer service operations by addressing basic customer inquiries and facilitating smooth communication between clients and the bank.
• Participate in the preparation and delivery of presentations and product demonstrations to prospective clients.
• Collaborate with team members to maintain accurate records of customer interactions and sales activities using CRM tools.
• Help in organizing and executing promotional campaigns and events to enhance customer acquisition and retention.
• Analyze customer feedback and market trends to provide insights that support sales strategies and service improvements.
• Contribute to the documentation and reporting of daily sales and service activities to assist senior management in decision‑making.
• Learn and adhere to compliance and regulatory guidelines relevant to financial services and customer data protection.
• Support the resolution of customer issues by coordinating with relevant departments to ensure timely and effective solutions.

Skills

Lead Generation

CRM

Financial Product Knowledge

Market Research

Communication Skills

Data Entry

Presentation Skills

Problem-Solving

Regulatory Compliance

Team Collaboration

Education

Degree in Business/Finance/Marketing

Job description

Group Company

AU Small Finance Bank Limited

Designation

Intern

Position description

#*Position description*#

Primary Responsibilities

#*Primary Responsibilities*#

Additional Responsibilities

#*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#

Required Certification/s

#*Required Certification/s*#

Required Training/s

#*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#

Job Brief

- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands‑on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a dynamic and customer‑centric environment. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions to diverse customer segments.

Responsibilities

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support customer service operations by addressing basic customer inquiries and facilitating smooth communication between clients and the bank.
• Participate in the preparation and delivery of presentations and product demonstrations to prospective clients.
• Collaborate with team members to maintain accurate records of customer interactions and sales activities using CRM tools.
• Help in organizing and executing promotional campaigns and events to enhance customer acquisition and retention.
• Analyze customer feedback and market trends to provide insights that support sales strategies and service improvements.
• Contribute to the documentation and reporting of daily sales and service activities to assist senior management in decision‑making.
• Learn and adhere to compliance and regulatory guidelines relevant to financial services and customer data protection.
• Support the resolution of customer issues by coordinating with relevant departments to ensure timely and effective solutions.

Skill

• Lead Generation
• Customer Relationship Management (CRM)
• Financial Product Knowledge
• Market Research
• Communication Skills
• Data Entry and Documentation
• Presentation Skills
• Problem‑Solving
• Regulatory Compliance Awareness
• Team Collaboration

Preferred Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles.

Key Performance Indicators

#*Key Performance Indicators*#

Required Competencies

#*Required Competencies*#

Required Knowledge

#*Required Knowledge*#

Required Skills

#*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#

Work Environment Details

#*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#