Intern

AU SMALL FINANCE BANK; Unnao District; On-site; INR 167,000 - 279,000; Full time

Job summary

AU Small Finance Bank Limited is offering an internship to gain hands-on experience in sales and customer service within the financial services sector. You will support the sales and customer service teams, learn about banking products, and contribute to customer engagement across diverse segments.

The role involves market research, lead generation, CRM data maintenance, and collaboration on promotional materials while receiving training on compliance and product knowledge.

Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles is preferred.

Responsibilities

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support customer service operations by addressing basic customer inquiries and facilitating smooth communication between clients and the bank.
• Collaborate with team members to prepare sales presentations and promotional materials tailored to different customer segments.
• Maintain accurate records of customer interactions, sales activities, and service requests using the bank’s CRM tools.
• Participate in training sessions to understand various banking products, compliance requirements, and sales techniques.
• Analyze customer feedback and assist in preparing reports to improve service delivery and customer satisfaction.
• Support the execution of marketing campaigns and community outreach programs to enhance brand visibility and customer acquisition.
• Assist in coordinating with internal departments to ensure timely resolution of customer issues and service requests.
• Contribute to the development of process improvement initiatives aimed at enhancing operational efficiency within the sales and service teams.

Skills

Lead Generation

Customer Relationship Management (CRM)

Financial Product Knowledge

Sales Support

Market Research

Communication Skills

Data Entry and Record Keeping

Customer Service

Report Preparation

Team Collaboration

Education

Business Administration / Finance / Marketing (Preferred)

Tools

CRM Tools

Job description

Job Description:

Group Company:

AU Small Finance Bank Limited

Designation:

Intern

Position description:

#*Position description*#

Primary Responsibilities:

#*Primary Responsibilities*#

Additional Responsibilities:

#*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#

Required Certification/s:

#*Required Certification/s*#

Required Training/s:

#*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#

Job Brief:

Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a dynamic and customer-centric environment. You will assist in driving customer engagement, learning about financial products, and contributing to the bank’s mission of providing inclusive financial solutions to diverse customer segments.

Responsibilities

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support customer service operations by addressing basic customer inquiries and facilitating smooth communication between clients and the bank.
• Collaborate with team members to prepare sales presentations and promotional materials tailored to different customer segments.
• Maintain accurate records of customer interactions, sales activities, and service requests using the bank’s CRM tools.
• Participate in training sessions to understand various banking products, compliance requirements, and sales techniques.
• Analyze customer feedback and assist in preparing reports to improve service delivery and customer satisfaction.
• Support the execution of marketing campaigns and community outreach programs to enhance brand visibility and customer acquisition.
• Assist in coordinating with internal departments to ensure timely resolution of customer issues and service requests.
• Contribute to the development of process improvement initiatives aimed at enhancing operational efficiency within the sales and service teams.

Skill

• Lead Generation
• Customer Relationship Management (CRM)
• Financial Product Knowledge
• Sales Support
• Market Research
• Communication Skills
• Data Entry and Record Keeping
• Customer Service
• Report Preparation
• Team Collaboration

Preferred Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles is preferred.

Key Performance Indicators:

#*Key Performance Indicators*#

Required Competencies:

#*Required Competencies*#

Required Knowledge:

#*Required Knowledge*#

Required Skills:

#*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#

Work Environment Details:

#*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#