Intern

AU SMALL FINANCE BANK; Sehore; On-site; INR 134,000 - 201,000; Part time

Job summary

AU Small Finance Bank Limited is seeking a Sales and Service Intern to gain hands-on experience in the financial services sector, supporting the sales and customer service teams. This role offers exposure to banking products, CRM usage, and sales strategies within a growing small finance bank.

You will assist in lead generation, onboarding customers, and delivering a positive banking experience while developing professional skills in a dynamic and inclusive environment.

Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles.

Responsibilities

• Assist the sales team in identifying potential customers and generating leads.
• Support customer service operations by addressing client inquiries, resolving issues, and ensuring a positive banking experience.
• Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
• Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
• Analyze customer feedback and market trends to provide insights for improving sales strategies and service quality.
• Participate in training sessions to understand banking products, compliance requirements, and sales techniques.
• Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
• Contribute to the development and implementation of customer engagement initiatives to enhance brand loyalty.
• Monitor competitor activities and assist in benchmarking AU Small Finance Bank’s offerings against industry standards.
• Support the preparation of sales reports and performance metrics for review by senior management.

Skills

Lead Generation

CRM

Market Research

Sales Presentation

Data Analysis

Communication Skills

Problem Solving

Team Collaboration

Time Management

Financial Product Knowledge

Education

Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field

Tools

CRM tools

Job description

Group Company: AU Small Finance Bank Limited

Designation: Intern

Job Brief:

- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands‑on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a rapidly growing small finance bank. You will assist in driving customer engagement, enhancing service delivery, and contributing to the achievement of business targets while developing your professional skills in a dynamic and inclusive environment.

Responsibilities

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support customer service operations by addressing client inquiries, resolving issues, and ensuring a positive banking experience.
• Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
• Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
• Analyze customer feedback and market trends to provide insights for improving sales strategies and service quality.
• Participate in training sessions to understand banking products, compliance requirements, and sales techniques.
• Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
• Contribute to the development and implementation of customer engagement initiatives to enhance brand loyalty.
• Monitor competitor activities and assist in benchmarking AU Small Finance Bank’s offerings against industry standards.
• Support the preparation of sales reports and performance metrics for review by senior management.

Skill

• Lead Generation
• Customer Relationship Management (CRM)
• Market Research
• Sales Presentation
• Data Analysis
• Communication Skills
• Problem Solving
• Team Collaboration
• Time Management
• Financial Product Knowledge

Preferred Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles.