Bank Officer - MFIB - Sales & Services

AU SMALL FINANCE BANK; Bhadrak; On-site; INR 500,000 - 700,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Bank Officer - MFIB - Sales & Services to manage and expand our customer base by delivering tailored financial services. The role requires strong product knowledge, excellent interpersonal skills, and the ability to drive sales while ensuring regulatory compliance.

The position focuses on providing end-to-end service, including account opening, KYC verification, and transaction processing, to support banking solutions and customer satisfaction in the

Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is a plus.
• Minimum of 3-5 years of experience in banking sales and customer service within the financial services industry.
• Strong understanding of banking products and regulatory compliance.

Responsibilities

• Develop and maintain strong relationships with existing and potential customers to promote banking products and services.
• Identify customer needs and provide appropriate financial solutions including loans, deposits, and investment products.
• Achieve assigned sales targets and contribute to the overall growth of the branch and bank.
• Conduct thorough customer profiling and risk assessment to ensure compliance with bank policies and regulatory requirements.
• Provide end-to-end service support including account opening, KYC verification, and transaction processing.
• Collaborate with internal teams to resolve customer queries and enhance service delivery.

Skills

Financial Product Knowledge

CRM

Sales and Negotiation

Risk Assessment and Compliance

KYC and AML Procedures

Market Analysis

Communication and Interpersonal Skills

Report Preparation and Presentation

Problem Solving

Time Management

Education

Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is a plus

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Bank Officer - MFIB - Sales & Services

Office Location:

Position description:

#*Position description*#

Primary Responsibilities:

#*Primary Responsibilities*#

Additional Responsibilities:

#*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#


• Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#


• Field specialization: #*Field specialization*#


• Degree: #*Degree*#


• Academic score: #*Academic score*#


• Institution tier: #*Institution tier*#

Required Certification/s:

#*Required Certification/s*#

Required Training/s:

#*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#


• Role: #*Role*#


• Years of experience: #*Years of experience*#

Job Brief:

- We are seeking a dedicated and results-driven professional to join our Sales and Service team at AU Small Finance Bank Limited. This role involves managing and expanding our customer base by delivering exceptional financial services and solutions tailored to meet client needs. The ideal candidate will have a strong understanding of banking products, excellent interpersonal skills, and the ability to drive sales while ensuring compliance with regulatory standards. This position plays a critical role in enhancing customer satisfaction and contributing to the bank's growth in the financial services sector.

Responsibilities

• Develop and maintain strong relationships with existing and potential customers to promote banking products and services.


• Identify customer needs and provide appropriate financial solutions including loans, deposits, and investment products.


• Achieve assigned sales targets and contribute to the overall growth of the branch and bank.


• Conduct thorough customer profiling and risk assessment to ensure compliance with bank policies and regulatory requirements.


• Provide end-to-end service support including account opening, KYC verification, and transaction processing.


• Collaborate with internal teams to resolve customer queries and enhance service delivery.


• Monitor market trends and competitor activities to identify new business opportunities.


• Prepare and present regular reports on sales performance, customer feedback, and market insights to senior management.


• Ensure adherence to all banking regulations, internal controls, and audit requirements.


• Participate in training programs to stay updated on new products, services, and compliance guidelines.

Skill

• Financial Product Knowledge


• Customer Relationship Management (CRM)


• Sales and Negotiation


• Risk Assessment and Compliance


• KYC and AML Procedures


• Market Analysis


• Communication and Interpersonal Skills


• Report Preparation and Presentation


• Problem Solving


• Time Management

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is a plus.


• Minimum of 3-5 years of experience in banking sales and customer service within the financial services industry.

Key Performance Indicators:

#*Key Performance Indicators*#

Required Competencies:

#*Required Competencies*#

Required Knowledge:

#*Required Knowledge*#

Required Skills:

#*Required Skills*#

Required Abilities

• Physical: #*Physical*#


• Other: #*Other*#

Work Environment Details:

#*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#


• Vehicle: #*Vehicle*#


• Work Permit: #*Work Permit*#

Other Details

• Pay Rate: #*Pay Rate*#


• Contract Types: #*Contract Types*#


• Time Constraints: #*Time Constraints*#


• Compliance Related: #*Compliance Related*#


• Union Affiliation: #*Union Affiliation*#