Inside sales trainer

Vetic; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Vetic is seeking an experienced Training & Enablement professional to design and deliver onboarding and refresher programs for Inside Sales teams in Delhi. The role focuses on coaching, call quality, and sales process adherence to improve conversion and customer experience.

You will develop SOPs, playbooks, and knowledge materials, conduct role plays and assessments, and partner with Sales and Operations to boost productivity in a fast-paced, target-driven environment.

Qualifications

• 4–5 years total experience in sales/training roles.
• 2+ years in Inside Sales/Business Development (mandatory).
• 2–3 years as Sales Trainer, Quality Analyst, or Sales Coach.
• Proven outbound sales and customer handling experience.
• Strong understanding of sales processes and coaching methodologies.
• Experience in call monitoring, quality audits, feedback sessions, and performance improvement.
• Excellent communication, presentation, and facilitation skills.
• Proficient in preparing training materials, assessments, and reports.
• Comfortable working in a fast-paced, target-driven environment.

Responsibilities

• Design and deliver onboarding and refresher training programs for Inside Sales teams.
• Coach Business Development Executives on sales techniques, objection handling, negotiation, and closing skills.
• Monitor live and recorded sales calls to evaluate quality, customer interactions, and adherence to sales processes.
• Conduct regular call audits and provide actionable feedback to improve conversion rates.
• Identify training needs through quality assessments and performance metrics.
• Develop training content, SOPs, playbooks, and knowledge materials.
• Conduct role plays, mock calls, and certification assessments for new and existing team members.
• Partner with Sales and Operations leaders to drive productivity and improve team performance.
• Track training effectiveness through KPIs such as conversion, quality scores, productivity, and customer experience.
• Ensure compliance with communication standards and process guidelines.

Skills

Sales coaching

Call monitoring

Quality audits

Training design

Content development

Feedback & evaluation

KPIs tracking

Presentation skills

Facilitation

Communication

Job description

Key Responsibilities:

• Design and deliver onboarding and refresher training programs for Inside Sales teams.
• Coach Business Development Executives on sales techniques, objection handling, negotiation, and closing skills.
• Monitor live and recorded sales calls to evaluate quality, customer interactions, and adherence to sales processes.
• Conduct regular call audits and provide actionable feedback to improve conversion rates.
• Identify training needs through quality assessments and performance metrics.
• Develop training content, SOPs, playbooks, and knowledge materials.
• Conduct role plays, mock calls, and certification assessments for new and existing team members.
• Partner with Sales and Operations leaders to drive productivity and improve team performance.
• Track training effectiveness through KPIs such as conversion, quality scores, productivity, and customer experience.
• Ensure compliance with communication standards and process guidelines.

What we are looking for

• 4–5 years of total experience, including:
  • 2+ years in Inside Sales/Business Development (mandatory)
  • 2–3 years as a Sales Trainer, Quality Analyst, or Sales Coach
  • Proven experience in outbound sales and customer handling.
  • Strong understanding of sales processes, call quality frameworks, and coaching methodologies.
  • Experience in call monitoring, quality audits, feedback sessions, and performance improvement.
  • Excellent communication, presentation, and facilitation skills.
  • Proficient in preparing training materials, assessments, and performance reports.
  • Comfortable working in a fast-paced, target-driven environment.