Process Trainer (Inside sales)

Medibuddy; Indore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Medibuddy in Indore region seeks an experienced Training & Capability Building Lead to design and deliver programs for Inside Sales advisors. You will train on consultative selling, discovery, rapport, product knowledge, and closing techniques, while updating materials and conducting assessments.

The role requires strong coaching, presentation, and data-analysis skills to identify gaps and drive improvements across performance metrics and compliance standards.

Qualifications

• Proven experience in designing and delivering sales training and capability-building programs.
• Ability to coach, give feedback, and drive performance improvements.
• Strong data-driven approach to identify skill gaps and measure impact.
• Experience with call monitoring, quality assurance, and process alignment.
• Proficiency in MS Excel or Google Sheets for reporting and dashboards.

Responsibilities

• Deliver product, process, sales, and refresher training programs for Inside Sales advisors.
• Train advisors on consultative selling, need discovery, rapport building, product explanation, objection handling, follow-ups, and closure techniques.
• Develop and update training materials, including presentations, scripts, process guides, assessments, role plays, and knowledge resources.
• Conduct mock calls, role plays, knowledge checks, and certification assessments for new and existing employees.
• Provide focused coaching and retraining for advisors based on performance data, call-audit findings, and business requirements.
• Support new hires through nesting and on-the-job training to improve speed to proficiency.
• Analyze audit results, customer feedback, conversion trends, and sales- performance data to identify recurring skill and process gaps.
• Ensure advisors follow approved sales scripts, pricing/product guidelines, data privacy norms, and customer communication standards.
• Prepare daily, weekly, and monthly reports on training completion, audit scores, key errors, compliance trends, and improvement actions.
• Track post-training and post-coaching performance to evaluate the impact of interventions.

Skills

Sales Training

Quality Assurance

Call Monitoring

Inside Sales

Telesales

Customer Experience

Facilitation

Coaching

Presentation

Communication

Data Analysis

MS Excel

Tools

MS Excel

Google Sheets

Reporting Tools

Job description

Key Responsibilities

Training & Capability Building

• Deliver product, process, sales, and refresher training programs for Inside Sales advisors.
• Train advisors on consultative selling, need discovery, rapport building, product explanation, objection handling, follow-ups, and closure techniques.
• Develop and update training materials, including presentations, scripts, process guides, assessments, role plays, and knowledge resources.
• Conduct mock calls, role plays, knowledge checks, and certification assessments for new and existing employees.
• Provide focused coaching and retraining for advisors based on performance data, call-audit findings, and business requirements.
• Support new hires through nesting and on-the-job training to improve speed to proficiency.
• Analyze audit results, customer feedback, conversion trends, and sales- performance data to identify recurring skill and process gaps.
• Ensure advisors follow approved sales scripts, pricing/product guidelines, data privacy norms, and customer communication standards.
• Prepare daily, weekly, and monthly reports on training completion, audit scores, key errors, compliance trends, and improvement actions.
• Track post-training and post-coaching performance to evaluate the impact of interventions.

Key Performance Indicators

• Training completion, assessment scores, and new-hire certification rates
• Speed to proficiency and post-training sales productivity
• Call quality scores and audit accuracy
• Reduction in critical errors and compliance deviations
• Improvement in conversion, follow-up adherence, and CRM hygiene
• Closure of coaching feedback and performance-improvement plans
• Audit productivity and calibration variance
• Reduction in repeat complaints and customer escalations

Skills & Competencies:

• 25 years of experience in sales training, quality assurance, call monitoring, inside sales, telesales, or customer experience.
• Strong facilitation, coaching, presentation, and communication skills.
• Good understanding of inside-sales funnels, sales call flow, conversion levers, and objection handling.
• Excellent listening, observation, auditing, and analytical skills.
• Ability to analyze data, identify root causes, and recommend practical improvements.
• Ability to provide constructive and evidence-based feedback.
• Proficiency in MS Excel/Google Sheets; knowledge of reporting and dashboard tools is an advantage.