Sales Trainer

Keka Technologies Private Limited; Ernakulam; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Keka Technologies Private Limited is seeking a dynamic Sales Trainer to design, deliver, and evaluate training programs that boost our sales capabilities across onboarding, product knowledge, and closing techniques. You will partner with Sales Managers and HR to tailor sessions that close performance gaps and accelerate ramp times.

The role emphasizes classroom and virtual delivery, coaching through real-time feedback, and rigorous measurement of impact using KPIs.

Qualifications

• Bachelor's degree in Business Administration, Marketing, HR, or a related field.
• 2–5 years of experience in Sales Training, Learning & Development, or Sales Coaching.
• Experience in Inside Sales, EdTech, BPO, BFSI, or similar high-volume sales environments is preferred.

Responsibilities

• Design and deliver induction programs for new sales hires.
• Deliver classroom and virtual training on sales processes, products, communication, objection handling, and closing techniques.
• Conduct regular coaching sessions based on call audits and performance metrics.
• Partner with Sales Managers, Team Leaders, QA, and HR to identify training needs.
• Maintain training calendars, attendance records, assessment scores, and certification data.

Skills

Sales Training

Learning & Development

Coaching

Performance Metrics

Education

Bachelor's in Business Administration

Bachelor's in Marketing

Bachelor's in Human Resources

Job description

We are seeking a dynamic and experienced Sales Trainer to design, deliver, and evaluate training programs to enhance our teams' sales capabilities. The ideal candidate will be responsible for onboarding new hires, improving product knowledge, strengthening sales techniques, and driving performance through continuous coaching and skill development.

Key Responsibilities

1. Training Delivery

• Conduct induction and onboarding programs for new sales hires.
• Deliver classroom and virtual training sessions on sales processes, products, communication, objection handling, and closing techniques.
• Ensure trainees are equipped with the knowledge and skills required to achieve performance targets.

2. Sales Coaching

• Conduct regular coaching sessions based on call audits and performance metrics.
• Provide one-on-one feedback to improve sales conversations and conversion rates.
• Support Team Leaders and Managers in identifying development opportunities.

3. Performance Assessment

• Evaluate trainee performance through assessments, mock calls, certifications, and practical demonstrations.
• Monitor post-training performance and recommend refresher programs where required.
• Track training effectiveness using defined KPIs.

4. Stakeholder Collaboration

• Partner with Sales Managers, Team Leaders, QA, and HR to identify training needs.
• Support new process rollouts and product launches through targeted training initiatives.
• Ensure training interventions address business performance gaps.

5. Reporting & Documentation

• Maintain training calendars, attendance records, assessment scores, and certification data.
• Prepare training MIS reports and share insights with management.
• Track training completion and employee progress.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Human Resources, or a related field.
• 2–5 years of experience in Sales Training, Learning & Development, or Sales Coaching.
• Experience in Inside Sales, EdTech, BPO, BFSI, or similar high-volume sales environments is preferred.