Inside Sales Team Lead

Smart Node; Vadodara; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Smart Node in Vadodara, India is seeking an Inside Sales Team Lead who will personally close high-intent leads while coaching a team of three inside sales executives handling inbound inquiries from performance marketing.

This is a hands-on, player-coach role reporting to the Co-Founder. You will set response standards, train and onboard new hires, manage the CRM and SLA dashboards, and collaborate with marketing and regional sales.

Qualifications

• 3–5 years of inside sales / telesales experience, ideally in consultative selling
• Demonstrable personal closing track record prior to team responsibility
• Experience training, mentoring, or guiding other sales executives
• Comfortable owning CRM data and basic performance reporting

Responsibilities

• Personal Sales Ownership: closes high-intent leads (demo requests, pricing inquiries)
• Team Coaching & Training: ramp-up new hires, audit calls, provide feedback
• SLA & Pipeline Management: manage lead response SLA dashboard, CRM updates
• Cross-Functional Collaboration: share lead quality feedback with Performance Marketing and Content teams
• Hiring & Onboarding Support: assist interviews and training material creation

Skills

Inside sales

Telesales

CRM reporting

Coaching

Cross-functional collaboration

Tools

CRM tools

Job description

Role Overview

• The Inside Sales Team Lead is a hands-on sales role responsible for both personally closing high-intent leads and coaching a team of three inside sales executives who handle inbound leads generated through performance marketing. This is a player-coach position - the person is expected to sell, not just supervise - and reports directly to the Co-Founder.

Key Responsibilities

• Personal Sales Ownership


• Personally handles and closes a portfolio of high-intent leads (demo requests, pricing inquiries)


• Sets the working standard for response time, call quality, and consultative selling that the team follows


• Team Coaching & Training


• Runs a daily huddle reviewing prior-day lead misses and same-day priorities


• Audits a sample of recorded calls per executive each week against the qualification script and gives direct, specific feedback


• Leads onboarding and ramp-up training for any new inside sales hire


• SLA & Pipeline Management


• Owns the lead response SLA dashboard - tracks adherence daily and identifies where leads are sticking


• Escalates blockers or recurring issues directly to the Co-Founder


• Ensures real-time CRM status updates across the team for every lead


• Cross-Functional Collaboration


• Shares lead quality feedback by campaign/source with the Performance Marketing and Content teams


• Coordinates with Regional Sales Managers when leads need field follow-up


• Hiring & Onboarding Support


• Provides input during interviews when the inside sales team needs to grow


• Builds and maintains training material (scripts, objection handling, CRM hygiene playbook)


• Key Performance Indicators


• Team-wide SLA adherence percentage


• Team lead-to-demo and lead-to-sale conversion rate


• Personal closing number


• Average call quality score across the team


• Qualifications & Experience


• 3-5 years of inside sales / telesales experience, ideally in consultative selling rather than order-taking


• A demonstrable personal closing track record prior to any team responsibility


• Prior experience training, mentoring, or informally guiding other sales executives


• Comfortable owning CRM data and basic performance reporting

Key Attributes

• Hands-on and execution-oriented - leads from the front rather than purely supervising


• Direct communicator, comfortable giving and receiving candid feedback


• Data-driven in diagnosing where leads are dropping off in the funnel


• Compensation


• Competitive, with fixed pay plus performance-linked incentives tied to the KPIs above. Final structure commensurate with experience.