Inside Sales Manager

Employ; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Employ in Gurgaon is seeking an experienced Inside Sales Leader to own the full inbound pipeline from first contact to booking. You will lead an 10–15 person inbound sales team, enforce a 3-minute response time, and drive high-conversion follow-ups.

Responsibilities include CRM ownership, pipeline hygiene, weekly analytics, and collaboration with marketing and operations to optimize slot availability and lead quality.

Qualifications

• 4–8 years in high-volume inbound inside sales.
• Experience with CRM daily usage and pipeline hygiene.
• Proven ability to build or enforce structured sales scripts.

Responsibilities

• Own inbound leads from first contact to booking.
• Maintain 3-minute response time standard for inbound leads.
• Lead and coach 10–15 person inbound sales team.
• Create weekly CRM analytics and reports.
• Coordinate with marketing/ops on slot availability.

Skills

CRM fluency

Data-driven

WhatsApp sales channel

Call coaching

Urgency creation

Tools

TeleCRM

Salesforce

Leadsquared

Freshsales

Job description

Location Gurgaon - on-site, 6 days a week

Reports To Business Head

Team 8 to 10 person inbound sales team - you lead and own them

Context: Seed-funded startup - Sparrow Capital & Prime Venture Partners

What You Will Own

Inside sales - full pipeline ownership

• Own every inbound lead from first contact to booking confirmation - WhatsApp, call, website form, missed call
• Set and enforce a 3-minute response time standard on all inbound leads during operating hours Basepay +performancebonus
• Build a tight sales script - how to open, how to pitch at-home grooming vs salon, how to handle price objections, how to create urgency using slot scarcity
• Personally close the hard leads - escalations, high-value customers, multi-pet households, leads who went cold

CRM - ownership

• Own CRM as the single source of truth - pipeline hygiene, lead status accuracy, disposition tagging on every single lead
• Set up and maintain lead stages - New, Contacted, Follow-up, Slot Offered, Booking Confirmed, Lost
• Ensure every lost lead has a specific reason tagged - incorrect geo, price sensitive, no slot, lost to competitor, just browsing
• Build automated follow-up sequences - Day 1, Day 3, Day 7 triggers for unconverted leads
• Coordinate with tech team on UTM and GCLID attribution - every lead source must be identified and tracked
• Pull weekly CRM analytics - conversion by city, by source, by day of week, by time of day
• Share weekly lead quality report with the performance marketing agency - which campaigns bring converting leads vs junk

Team management

• Lead, coach, and hold accountable a 10 to 15 person inbound sales team
• Daily morning huddle - previous day numbers, today's targets, call of the day, blockers
• Listen to minimum 10 recorded calls per team member per week - structured feedback, script correction
• Set individual daily targets - calls made, leads contacted, bookings converted
• Create healthy competition - daily leaderboard, weekly winner, monthly bonus structure
• Hire and onboard additional sales executives as volume scales toward 300 bookings per day

Reporting and cross-functional

• Weekly report to founder every Monday - lead volume, conversion rate by city and channel, lost lead breakdown, pipeline health, team performance
• Flag lead quality drops within 24 hours - if a campaign suddenly brings wrong-geo or price-sensitive leads, the founder and agency need to know the same day
• Monthly review with SurgeX (performance marketing agency) -feed CRM insights back into campaign targeting and keyword decisions
• Work with ops team on slot availability - if slots are the constraint, escalated before it becomes a lost lead reason

The Profile We're Looking For Background

• 4-8 years in high-volume inbound inside sales - the kind of environment where 100+ leads per day is normal and response time is measured in minutes not hours
• Has lived inside a CRM daily - not just pulled reports from it. Knows what good pipeline hygiene looks like and how to enforce it
• Has built or enforced a structured sales script - knows the difference between a call that converts and one that doesn't

Skills

• CRM fluency - TeleCRM, Salesforce, Leadsquared, Freshsales, or equivalent. Can set up pipelines, stages, automations, and reporting without asking IT
• Data-driven - can look at a conversion report and immediately identify whether the problem is lead quality, response time, pricing, or follow-up cadence
• WhatsApp as a sales channel - understands the difference between a message that creates urgency and one that gets ignored
• Call coaching - can listen to a 3-minute sales call and give specific, actionable feedback in 2 minutes
• Urgency creation - knows how to use slot scarcity, social proof, and seasonal triggers to move a warm lead to a booking without being pushy