Inside Sales - Customer Service / Documentation- Shipping

SAMSARA SHIPPING; Pune District, Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

SAMSARA SHIPPING seeks an experienced sales professional in Pune to lead a shipping/freight forwarding team. The candidate will drive sales, negotiate rates, and interact with Principals while coordinating with internal departments to ensure high customer satisfaction.

Ideal profiles hold a Graduate or Post Graduate degree with 5–10 years in liner shipping or forwarding, and strong communication and ERP data management skills.

Qualifications

• Candidate must beGraduate or Post Graduate with 5–10 years of experience in liner shipping or freight forwarding.
• Should be able to lead a team and possess good communication skills.
• Must coordinate effectively with all departments and with Principals.
• Experience in container liner shipping and freight forwarding sales is required.
• Must manage customer records and ensure timely collections.

Responsibilities

• Lead sales activities and identify new sales leads for the team.
• Negotiate freight rates with customers with approval from Line Managers.
• Correspond and communicate independently with Principals.
• Maintain and update customer records in the ERP system.
• Coordinate with departments to ensure customer delight and timely collections.

Skills

Team leadership

Communication skills

Sales lead generation

ERP data management

Customer orientation

Interdepartmental coordination

Negotiation

Education

Graduate / Post Graduate

Job description

Role & responsibilities

• Candidate should be Graduate / Post Graduate with 5-10 years experience in similar capacity in Liner Shipping / Forwarding.
• Should be able to lead a team and must possess good communication skills. Candidate will be responsible for ensuring data and communication updates.
• Should co-ordinate effectively with all departments & to ensure proactively, customer delight at the highest levels.
• Responsibilities include identifying sales leads and passing on the same to the Sales team.
• Must be able to independently correspond and communicate with Principals.
• Experience in Container Liner Shipping / Freight Forwarding Sales.
• Should be dynamic, go-getter with good oral and written communication skills.
• Should have strong customer orientation and good contacts with Shippers / Intermediaries.
• Will be responsible for achieving targets and ensuring timely collections.
• Will negotiate freight rates with customer basis approval from Line Managers.
• Additional responsibilities will be included maintaining and updating customer records in ERP system.