Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture in India is seeking a focused Service Desk professional to ensure production systems are available and running per SLAs. You will drive incident and outage resolution with clear communications throughout the process.

The role emphasizes facilitating restoration of service, implementing disaster recovery procedures, and maintaining data retention per organizational standards. A minimum of 1 year in related skills and a Bachelor's degree are required.

Qualifications

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Communication skills

Analytical thinking

Customer service

Organizational skills

Problem solving

Education

Bachelor's Degree

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your skills and growth. This role will allow you to engage deeply with Service Desk Management, fostering your development in this area. Join us and be part of a journey where your contributions truly matter and your expertise will flourish.

Job Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate analytical thinking skills.
• Beginner customer service skills.
• Intermediate organizational skills.