Infra Tech Support Practitioner Copy 06

Accenture; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture is seeking a candidate for a Service Desk Management role within its Gurugram District office. You will ensure production systems are available and operating according to defined service level agreements while supporting incident resolution. The ideal candidate will have a Bachelor's Degree and some beginner proficiency in related skills.

This position encourages collaboration and problem-solving in a dynamic and supportive work environment, where your contributions will greatly enhance our operational effectiveness.

Qualifications

• Beginner proficiency in Service Desk Management.
• Advantageous to have prior experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

Skills

Service Desk Management

Customer service skills

Communication skills

Problem solving

Time management

Attention to detail

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

RESPONSIBILITIES:

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in customer service skills.
• Beginner proficiency in communication skills.
• Beginner proficiency in problem solving.
• Beginner proficiency in time management.
• Beginner proficiency in attention to detail.