Infra Tech Support Practitioner Copy 04

Accenture; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture is looking for candidates in Gurugram, India, for a role in Service Desk Management. This position involves ensuring the availability of production systems and managing incidents, with responsibilities including disaster recovery procedures and compliance practices.

The ideal candidate will have a Bachelor's Degree and beginner proficiency in Service Desk Management. Join us to foster a collaborative environment and provide exceptional support.

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in relevant related skills is advantageous.

Responsibilities

• Ensure production systems meet service level agreements.
• Drive incident and outage resolution with clear communication.
• Facilitate efficient restoration of service in production.
• Establish disaster recovery procedures.
• Maintain data retention practices for compliance.

Skills

Service Desk Management

Customer Service

Communication Skills

Problem Solving

Time Management

Conflict Resolution

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in customer service.
• Intermediate proficiency in communication skills.
• Beginner proficiency in problem solving.
• Intermediate proficiency in time management.
• Beginner proficiency in conflict resolution.