Inbound Patient Calling Executive

SKITECHS; Udaipur District; On-site; INR 290,000 - 558,000; Full time

Job summary

SKITECHS in Udaipur is seeking an Inbound Patient Calling Executive to join our US Healthcare team. You will handle inbound calls from US patients, assist with appointments, and provide accurate information while maintaining patient confidentiality.

Freshers with strong English are encouraged to apply. Experienced candidates with US Healthcare or Medical Billing backgrounds are preferred; night/rotational shifts may apply.

Qualifications

• Freshers welcome with strong English skills.
• Experience in US Healthcare / Patient Calling / Medical Billing preferred.
• Ability to handle inbound calls and maintain patient confidentiality.

Responsibilities

• Handle inbound calls from US patients professionally.
• Assist patients with their queries and appointment-related requirements.
• Provide accurate information and document calls.
• Follow healthcare guidelines and maintain confidentiality.
• Deliver excellent service and meet performance standards.
• Willingness to work night shifts as applicable.

Skills

Strong English communication

Active listening

Verbal communication

Job description

Job Description – Inbound Patient Calling Executive

We are looking for motivated and customer-focused professionals to join our US Healthcare Inbound Patient Calling team in Udaipur.

The role involves handling inbound calls from patients, understanding their queries, providing accurate information, assisting with appointments and healthcare-related requests, and maintaining a professional patient experience.

Key Responsibilities:

• Handle inbound calls from US patients professionally
• Assist patients with their queries and appointment-related requirements
• Provide accurate information and maintain proper call documentation
• Follow healthcare process guidelines and maintain confidentiality
• Deliver excellent customer service and meet process performance standards
• Freshers with strong English communication skills can apply
• Candidates with US Healthcare / Patient Calling / Medical Billing experience are preferred
• Good verbal communication and active listening skills
• Willingness to work in a US healthcare process and rotational/night shifts, as applicable

Salary: Experienced – up to ₹50,000/month | Freshers – up to ₹25,000/month