Lead Operations - US Healthcare Voice Process

Exalans and Hunar; Thiruvananthapuram; On-site; INR 1,339,000 - 1,786,000; Full time

Job summary

Exalans and Hunar in Thiruvananthapuram, India, is seeking an experienced Lead Operations - US Healthcare Voice Process to handle inbound and outbound calls and coordinate with US healthcare stakeholders.

The ideal candidate has 8–10 years of English communication experience, strong listening and interpersonal skills, and the ability to work in a rotational US shift from the office with a professional attitude and a willingness to learn.

Qualifications

• Experience: 8–10 years in voice/customer support or healthcare processes.
• Excellent English communication and conversation skills.
• Good listening and interpersonal abilities.
• Willingness to learn and solve problems.
• Basic computer knowledge.

Responsibilities

• Handle inbound and outbound calls for a US-based healthcare process.
• Communicate clearly with US customers and healthcare stakeholders.
• Understand customer requirements and provide appropriate assistance.
• Maintain accurate information and follow process guidelines.
• Handle calls with patience, confidence, and professionalism.
• Meet quality, productivity, and attendance standards.
• Work effectively as part of a team in a rotational-shift environment.

Skills

English communication

Listening skills

Interpersonal skills

Problem solving

Basic computer skills

Job description

Lead Operations - US Healthcare Voice Process

Thiruvananthapuram, India | Posted on 08/25/2026

We are looking for male candidates with good English communication skills to join our US healthcare voice process supporting a therapy center based in New York. The role involves handling both inbound and outbound calls and communicating professionally with patients, healthcare representatives, and other stakeholders.

Key Responsibilities

• Handle inbound and outbound calls for a US-based healthcare.
• Communicate clearly and professionally with US customers and healthcare stakeholders.
• Understand customer/patient requirements and provide appropriate assistance.
• Maintain accurate information and follow process guidelines.
• Handle calls with patience, confidence, and professionalism.
• Meet quality, productivity, and attendance standards.
• Work effectively as part of a team in a rotational-shift environment.

Candidate Requirements

• Experience: 8–10 years
• Excellent English communication and conversation skills.
• Good listening and interpersonal skills.
• Common sense, problem‑solving ability, and willingness to learn.
• Basic computer knowledge.
• Experience in US voice/customer support or healthcare processes will be an advantage.

Shift Timings

• 5:00 PM – 2:30 AM
• 6:30 PM – 3:30 AM

Candidates should be comfortable working in US shift timings.

Work Location & Schedule

• Work Mode: Work from Office
• Weekly Off: 2 rotational days off

Ideal Candidate

The ideal candidate should have strong spoken English, confidence while handling calls, a professional attitude, and the ability to work independently in a fast‑paced US healthcare environment.

If you have excellent communication skills and relevant voice-process experience, we would love to hear from you.