International Voice Process Executive (Night Shift only)

AP Management Consultants; India; On-site; INR 350,000 - 520,000; Full time

Job summary

AP Management Consultants in India is seeking a Customer Service Executive to manage voice processes for US healthcare billing. You will handle inbound and outbound calls with healthcare providers, insurers, and patients, verify insurance eligibility, and resolve billing and claims queries.

The role requires strong English communication, good listening and interpersonal skills, basic MS Office knowledge, and willingness to work US night shifts.

Qualifications

• Excellent English communication and listening abilities.
• Willingness to work US night shifts.
• Basic MS Office knowledge and computer operations.
• Freshers with good English may apply.
• Experience in US Healthcare, Medical Billing or AR Calling is preferred.

Responsibilities

• Handle inbound and outbound calls with US healthcare providers, insurance companies, and patients.
• Verify patient insurance eligibility and benefits when required.
• Communicate professionally with US clients and resolve billing and claims queries.
• Maintain accurate call records and update required systems.
• Meet defined productivity, quality, and SLA targets.
• Follow HIPAA and company guidelines while handling patient and healthcare information.

Skills

English proficiency

Listening skills

Interpersonal skills

MS Office basics

US night shifts

US healthcare

Education

Any Graduate / Diploma

Job description

Job Responsibilities

• Handle inbound and outbound calls with US healthcare providers, insurance companies, and patients.


• Verify patient insurance eligibility and benefits when required.


• Communicate professionally with US clients and resolve queries related to billing and claims.


• Maintain accurate call records and update the required systems.


• Meet defined productivity, quality, and SLA targets.


• Follow HIPAA and company guidelines while handling patient and healthcare information.

Requirements

• Any Graduate / Diploma.


• Excellent verbal communication skills in English.


• Good listening and interpersonal skills.


• Willingness to work in US night shifts.


• Basic knowledge of MS Office and computer operations.


• Candidates with experience in US Healthcare, Medical Billing, RCM, AR Calling, or International Voice Process will be preferred.


• Freshers with good English communication skills can also apply.