Customer Service Advisor

Sagility; Bengaluru; On-site; INR 342,000 - 360,000; Full time

Benefits offered by this job

Paid Training

Health Benefits

Job summary

Sagility is hiring a Healthcare Advisor to handle patient queries related to policy, claims, and reimbursements for US healthcare clients. Freshers with strong communication are welcome, with training provided.

The role requires basic computer skills, typing, and willingness to work US rotational night shifts; work Monday to Friday with paid training and employee benefits.

Qualifications

• Fresh graduates welcomed with strong communication skills.
• Basic computer knowledge and typing skills required.
• Ability to handle patient queries with accuracy and professionalism.

Responsibilities

• Handle inbound and outbound interactions for US healthcare clients.
• Assist members with insurance benefits, claims, eligibility, and billing queries.
• Provide accurate information while maintaining quality and compliance standards.
• Document customer interactions in the system.
• Meet productivity, quality, and customer satisfaction targets.
• Freshers with strong communication skills may apply.

Skills

Fresh graduates welcome

Strong communication skills

Basic computer skills

Typing skills

Education

Graduate/Undergraduate (as per process eligibility)

Tools

MS Office

Job description

We're Hiring for Healthcare Advisor, who would be handling patient complaints regarding policy queries, claim queries and reimbursement queries. If you're a fresher we'd love to talk to you.

Job Responsibilities:

• Handle inbound and outbound customer interactions for US healthcare clients.
• Assist members with insurance benefits, claims, eligibility, and billing-related queries.
• Provide accurate information while maintaining quality and compliance standards.
• Document customer interactions in the system.
• Meet productivity, quality, and customer satisfaction targets.
• Graduate/Undergraduate (as per process eligibility).
• Basic computer knowledge and typing skills.
• Willingness to work in US rotational night shifts.
• Customer service experience in BPO is preferred; freshers with strong communication skills may also apply.
• Freshers Only**

Work Schedule:

• Shift: US Rotational Night Shift
• Working Days: Monday to Friday

Salary & Benefits

• CTC: 25,000/-
• Performance-Based Incentives - 3500 to 5000/-
• Paid Training
• Health & Employee Benefits as per company policy