Customer Support Executive – US Healthcare Process

Utsaha Technologies; Tamil Nadu; Remote; INR 300,000 - 520,000; Full time

Job summary

A leading IT services firm is seeking a Customer Support Executive to provide support for healthcare clients based in the US. This remote position requires the ideal candidate to communicate effectively with US healthcare staff and handle queries via calls, chats, and emails. Candidates should have at least 1 year of customer support experience, be fluent in American English, and be willing to work US night shifts. Competitive salary based on experience.

Qualifications

• Minimum 1 year in Customer Support (Healthcare preferred).
• Ability to use US-style slang and tone.
• Willing to work US night shifts.
• Good computer skills – CRM tools, MS Office, and ticketing systems.
• Strong listening skills and patience in handling healthcare-related conversations.
• Must be willing to work US night shifts.

Responsibilities

• Communicate effectively with US healthcare staff.
• Handle appointment scheduling and patient record updates.
• Provide accurate information and resolve concerns.
• Maintain records of interactions and follow up to ensure satisfaction.
• Collaborate with internal teams to ensure smooth service delivery.
• Adhere to HIPAA compliance and confidentiality standards.

Skills

Fluent in American English (verbal and written)

Customer support experience

Good computer skills

Strong listening skills

Effective communication

Tools

CRM tools

MS Office

Ticketing systems

Job description

Customer Support Executive – US Healthcare Process

Job Title: Customer Support Executive – US Healthcare Process

Location: Remote (Work from Home)

Shift: US Shift (Night Shift – EST/PST hours)

Experience: Minimum 1 year in Customer Support (Healthcare preferred)

Job Summary: We’re looking for a skilled and confident Customer Support Executive to handle inbound and outbound calls, chats, and emails for our US-based healthcare clients (doctors and medical professionals). The ideal candidate must be fluent in American English (both verbal and written) and comfortable using US-style slang and communication tone while interacting with customers.

Key Responsibilities:

• Communicate effectively with doctors, clinics, and healthcare staff in the US.
• Handle appointment scheduling, patient record updates, and general healthcare support queries.
• Provide accurate information and resolve customer concerns with empathy and professionalism.
• Maintain records of customer interactions and follow up to ensure satisfaction.
• Collaborate with internal teams to ensure smooth service delivery.
• Adhere to HIPAA compliance and confidentiality standards.

Required Skills & Qualifications:

• Minimum 1 year of experience in a Customer Support or Healthcare Process (US shift).
• Excellent communication skills in American English – both spoken and written.
• Ability to understand and use US-style slang, idioms, and tone naturally.
• Good computer skills – CRM tools, MS Office, and ticketing systems.
• Strong listening skills and patience in handling healthcare-related conversations.
• Must be willing to work US night shifts.

Preferred Qualifications:

• Prior experience supporting US doctors, clinics, or hospitals.
• Knowledge of healthcare terminology and HIPAA guidelines.
• Experience with voice support (inbound/outbound) preferred.

Salary: Competitive – based on experience and communication skills.

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Seniority level

• Entry level

Employment type

• Full-time
• IT Services and IT Consulting

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