Customer Care Executive

Career Comfort; Kolkata District; Presencial; INR 167.000 - 212.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Cab Drop

Travel Allowance

Subsidized Meals

Attendance Bonus

Annual Performance Bonus

PF & ESI coverage

Descripción de la vacante

Career Comfort is seeking a Customer Support Executive for the night shift in Kolkata. You will handle inbound voice calls from U.S. healthcare customers, with no sales targets, and deliver timely, personalized support. Fluency in English is essential, with an accent-neutral US style preferred.

Candidates with 12th pass and those with graduation/diploma are welcome. Nights shifts align with U.S. time zones and a cab drop facility is provided.

Formación

• Strong communication skills in English (verbal & written), preferably US accent-neutral.
• Minimum 12th pass; graduation or diploma is a plus.
• Comfortable working night shifts in US time zones.
• Fresher or experienced candidates welcome.

Responsabilidades

• Handle inbound voice calls from US healthcare service/customers — no sales, no targets.
• Resolve queries professionally and accurately, ensuring timely issue resolution.
• Listen actively, empathize, and provide clear, personalized support.

Conocimientos

English communication

Customer support

Night shift resilience

Educación

12th pass

Graduation/diploma

Descripción del empleo

Customer Support Executive – Night Shift (Inbound Voice)

Location

Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service)

Shift & Schedule

• Night Shift aligned with U.S. time zones
• Days Off: Fixed weekends – Saturday & Sunday
• Rotation: Monday to Friday workweek

About the Role

As a part of our US healthcare support team, you will:

• Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
• Resolve queries professionally and accurately, ensuring timely issue resolution.
• Listen actively, empathize, and provide clear, personalized support.

Requirements

• Strong communication skills in English (verbal & written), preferably US accent-neutral.
• Minimum 12th pass; graduation or diploma is a plus.
• Comfortable working night shifts in U.S. time zones.
• Preferred: Fresher/Prior experienced, All are welcome.

Compensation & Benefits

• In-hand Salary: ₹15,000–₹19,000 per month
• Travel Allowance + Subsidized Meals
• Free Cab Drop after night shift
• Attendance Bonus: ₹1,000 per month
• Annual Performance Bonus: Up to ₹15,000
• PF & ESI coverage