Human Resources Manager

iMarque Solutions Pvt. Ltd; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

iMarque Solutions Pvt. Ltd. in Chennai invites an experienced Sr. HR Manager for domestic BPO call centre recruitment. You will own End-to-End recruitment for large-volume hiring, build staffing plans, and align with operations for staffing needs across voice and non-voice processes.

Lead a recruitment team, manage bulk hiring campaigns, optimize sourcing via portals and social channels, and track metrics to drive efficiency and candidate experience in a fast-paced, target-driven environment.

Qualifications

• 5 to 10 years of experience in Recruitment and End-to-End HR Activities, preferably in BPO/Call Center.
• Strong experience in Bulk/BPO Call Centre hiring is mandatory.
• Experience in managing a recruitment team is preferred.
• Knowledge of job portals and various sourcing channels.

Responsibilities

• Lead the End-to-End recruitment process for BPO/Call Center positions.
• Manage Bulk Hiring for voice processes.
• Develop effective sourcing strategies through job portals, referrals, social media, consultants, and other recruitment channels.
• Manage and achieve Daily/Weekly/Monthly Hiring targets.
• Lead, motivate, and monitor the performance of the recruitment team.
• Conduct and coordinate candidate screening, interviews, selection, and offer rollouts.
• Build and maintain a strong candidate pipeline for current and upcoming requirements.
• Coordinate with Operations to understand manpower requirements.
• Monitor recruitment MIS, interview ratios, and offer-to-joining conversion.
• Drive recruitment campaigns, Walk-in Drives, referral programs, and other hiring initiatives.
• Ensure a smooth candidate experience throughout the recruitment process.

Skills

End-to-End recruitment

Bulk hiring

Sourcing strategies

Talent pipeline management

Candidate screening & interviewing

Recruitment analytics & reporting

Communication & negotiation

Team leadership

Tools

Job portals

Social media recruiting

Referral networks

Job description

iMarque Solutions Pvt. Ltd., established in 2004 with 25 employees, has grown into a team of over 3300+ professionals, consistently achieving around 40% average annual growth. The company delivers scalable, reliable, and cost-effective business process solutions across multiple industries for global clients. iMarque provides both onshore and offshore services, with strong capabilities in medical billing, document management, data processing, and call center operations. Its service portfolio also includes market research, data mining, accounting and financial services, field services, and online/offline data entry. The organization operates 24/7 in several functions, offering a dynamic, growth-focused environment for professionals.

Role Description The Sr. HR Manager/HR Manager for Domestic BPO Call Centre Recruitment is a full-time, role based in Chennai. This role oversees End-to-End recruitment for domestic Call Centre BPO operations, including manpower planning, sourcing, screening, interviewing, and onboarding for large-volume hiring. Responsibilities include building and managing recruitment channels, coordinating with operations leaders for staffing needs, and maintaining talent pipelines for various voice and non-voice processes. The role also involves tracking recruitment metrics, ensuring adherence to organizational policies and compliance, and continuously improving hiring processes. The manager will collaborate closely with HR leadership on workforce planning, retention initiatives, and employer branding for the domestic Call Centre BPO vertical.

Role & Responsibilities

• Lead the End-to-End recruitment process for BPO/Call Center positions.
• Manage Bulk Hiring for voice processes.
• Develop effective sourcing strategies through job portals, referrals, social media, consultants, and other recruitment channels.
• Manage and achieve Daily/Weekly/Monthly Hiring targets.
• Lead, motivate, and monitor the performance of the recruitment team.
• Conduct and coordinate candidate screening, interviews, selection, and offer rollouts.
• Build and maintain a strong candidate pipeline for current and upcoming requirements.
• Coordinate closely with Operations and Management teams to understand manpower requirements.
• Monitor recruitment MIS, interview ratios, selection ratios, joining ratios, and offer-to-joining conversion.
• Identify challenges in the hiring process and implement effective solutions.
• Drive recruitment campaigns, Walk-in Drives, referral programs, and other hiring initiatives.
• Ensure a smooth candidate experience throughout the recruitment process.
• Maintain recruitment trackers and provide regular hiring updates to management.

Preferred Candidate Profile :

• 5 to 10 years of experience in Recruitment and End to End HR Activities preferably in BPO/Call Center.
• Strong experience in Bulk/BPO Call Centre hiring is mandatory.
• Experience in managing a recruitment team is preferred.
• Strong knowledge of job portals and various sourcing channels.
• Proven ability to achieve high-volume recruitment targets.
• Excellent communication, negotiation, and candidate-management skills.
• Strong analytical and reporting skills.
• Ability to work in a target-driven and fast-paced environment.