Recruitment Team Lead – Non-IT Recruitment

Grassroots BPO Pvt Ltd; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Grassroots BPO Pvt Ltd is seeking an experienced Recruitment Team Lead for Non-IT hiring to drive end-to-end recruitment across BPO, BFSI, Sales, and related functions in Bengaluru. You will manage a team of recruiters, set hiring targets, optimize sourcing channels, coordinate interviews, manage offers and onboarding, and deliver MIS reports to track performance against KPIs.

The role requires hands-on recruitment, bulk hiring experience, and strong stakeholder management to meet monthly

Qualifications

• Graduate in any discipline.
• MBA/PGDM in HR will be an added advantage.
• 3-5 years of recruitment experience in Non-IT/BPO/ITES hiring.
• Minimum 1-2 years of experience managing a recruitment team.
• Experience handling bulk hiring across locations.
• Proficient with recruitment portals such as Naukri/LinkedIn/Indeed.
• Strong sourcing, screening, and candidate closure skills.
• Good understanding of recruitment metrics and MIS.
• Excellent communication and negotiation skills.

Responsibilities

• Lead and manage a team of recruiters.
• Set daily, weekly, and monthly hiring targets.
• Coordinate interviews with HR and Operations teams.
• Manage offer discussions, documentation, joining follow-ups, and onboarding.
• Source candidates through portals, social media, referrals, and other channels.
• Screen candidates based on experience, salary, location, and fit.
• Maintain recruitment MIS and regular reporting.
• Ensure timely candidate communication and reduce dropouts.
• Build strong relationships with internal stakeholders.
• Plan bulk hiring drives and walk-in campaigns where required.

Skills

Non-IT Hiring

Team Leadership

Sourcing

Interviewing

Offer Management

Onboarding

Recruitment MIS

MS Excel

ATS Tools

Stakeholder Mgmt

Education

MBA/PGDM in HR (added advantage)

Tools

Naukri

LinkedIn

Indeed

Apna

WorkIndia

Job description

Recruitment Team Lead - Non-IT Recruitment

Job Summary

We are looking for an experienced Recruitment Team Lead - Non-IT Recruitment to lead our recruitment team and manage end-to-end hiring for BPO, BFSI, Sales, Customer Support, Operations, Back Office, Field Operations, and other non-IT roles.The role will be responsible for team management, recruitment strategy, sourcing, screening, interview coordination, offer management, onboarding, recruitment MIS, and achieving hiring targets. The candidate should have strong hands-on recruitment experience and the ability to drive a team in a target-oriented environment.

Key Responsibilities

1. Recruitment Team Management

Lead and manage a team of recruiters.

Allocate recruitment requirements and monitor individual recruiter performance.

Set daily, weekly, and monthly hiring targets.

Conduct regular team reviews and performance discussions.

Coach recruiters on sourcing, screening, follow-ups, and closures.

Track productivity, conversion ratios, and recruiter-wise performance.

2. End-to-End Recruitment

Manage the complete recruitment lifecycle from requirement understanding to candidate onboarding.

Source candidates through job portals, social media, employee referrals, databases, walk-ins, job fairs, and other channels.

Screen candidates based on experience, skills, salary expectations, location, notice period, and role suitability.

Coordinate interviews with HR and Operations teams.

Manage offer discussions, documentation, joining follow-ups, and onboarding.

3. Non-IT Hiring

Handle recruitment for roles such as:

BPO / Call Centre Executives

Team Leaders / Operations Managers

Sales & Business Development

Back Office / Data Entry

Field Operations

Finance & Accounts

HR & Administration

ATM / Banking Operations

Other business and support functions

4. Recruitment Planning & Strategy

Understand manpower requirements from Operations and business teams.

Develop sourcing plans based on volume, location, skill requirements, and joining timelines.

Identify new recruitment channels to improve candidate availability.

Build and maintain an active candidate pipeline.

Plan bulk hiring drives and walk-in recruitment campaigns where required.

5. Stakeholder Management

Work closely with Operations, HR, and business managers to understand hiring requirements.

Ensure clear communication on open positions, candidate status, interview feedback, and joining plans.

Escalate recruitment challenges and recommend corrective actions.

Maintain strong relationships with internal stakeholders.

6. Recruitment MIS & Reporting

Prepare and maintain daily/weekly/monthly recruitment reports covering:

Open positions

Interviews completed

Offers released

Offers accepted

Offer-to-join ratio

Recruiter-wise productivity

Pending requirements

Attrition / early dropouts

7. Candidate Experience & Joining Management

Ensure timely communication with candidates throughout the recruitment process.

Minimize candidate dropouts between selection and joining.

Conduct regular follow-ups with selected candidates.

Identify reasons for offer declines and no-shows.

Key Performance Indicators (KPIs)

Monthly hiring target achievement

Requirement closure TAT

Recruiter productivity

Interview-to-selection ratio

Offer-to-joining ratio

Joining conversion

Quality of hire

Recruitment source effectiveness

Recruiter team performance

Required Skills

Strong knowledge of Non-IT / BPO recruitment

Team handling and leadership skills

Excellent sourcing and screening skills

Strong candidate follow-up and closure skills

Good understanding of recruitment metrics and MIS

Strong communication and negotiation skills

Ability to handle bulk hiring and multiple requirements

Target-oriented and result-focused approach

Proficiency in MS Excel and recruitment/ATS tools

Qualification & Experience

Graduate in any discipline; MBA/PGDM in HR will be an added advantage.

3-5 years of recruitment experience, preferably with experience in Non-IT/BPO/ITES hiring.

Minimum 1-2 years of experience managing a recruitment team preferred.

Experience handling bulk hiring and multiple locations will be an advantage.

Experience with recruitment platforms such as Naukri, LinkedIn, Indeed, Apna, WorkIndia, and other sourcing channels will be preferred.

Preferred Candidate Profile

The ideal candidate should be someone who can personally drive recruitment closures while effectively managing a team. Strong ownership, follow-up discipline, data-driven recruitment management, and the ability to work under hiring targets are essential.