Responsibilities
- Review background verification (BGV) trackers — follow up with candidates, vendors, and hiring managers to ensure all checks are closed on time.
- Respond to employee queries on HRMS, insurance, or onboarding — log each interaction for reporting and improvement insights.
- Audit employee records — clean data anomalies, update missing details, and maintain compliance-ready files.
- Brainstorm with the People & Branding teams on how to make IDfy’s employee experience more data-driven, efficient, and joyful.
- End your day by tracking completion metrics — query resolution time, onboarding success rate, data accuracy percentage, and highlighting insights for process improvement.
Experience & Qualifications
- 2-3 years of experience in the entire employee data lifecycle — from onboarding to offboarding, ensuring that every HR process is backed by clean, reliable, and actionable data.
- Own and maintain the accuracy of all employee data in HRMS and related systems.
- Build, clean, and audit datasets across lifecycle stages (onboarding, exits, compensation, attendance, etc.).
- Generate weekly/monthly HR dashboards for leadership headcount, attrition, hiring funnel, and engagement metrics.
- Manage preboarding documentation, verification, and system setup for new hires.
- Be the go-to person for employee concerns — empathetic, prompt, and solution-oriented.
- Address employee insurance queries and coordinate with brokers/vendors for claims.
- Maintain a knowledge base of FAQs for consistent and quick resolutions.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Human Resources and Information Technology
Industries
Technology, Information and Internet, Human Resources Services, and IT Services and IT Consulting