Home Connect Master Supervisor

Jio; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Jio is hiring a Home Connect Master Supervisor for Hyderabad, Telangana. The role focuses on driving home connect and care operations, training technicians, and ensuring zero-defect execution of home connect activities, with emphasis on customer satisfaction and adherence to SLAs.

Ideal candidates have 5-8 years of experience and a Graduation or Diploma in ECE / Telecommunication / IT / CS. The position is based in Hyderabad with field responsibilities.

Qualifications

• Graduation or Diploma in ECE / Telecommunication / IT / CS.
• 5-8 years of experience.

Responsibilities

• Drive home connect and care operations in the assigned territory.
• Source and train technicians by teeing up with target colleges.
• Conduct classroom and on the job trainings for technicians.
• Mentor and guide technicians to enhance productivity.
• Ensure zero defect execution of home connect activity.
• Drive home connect installation and fault repair related SLA.
• Ensure customer satisfaction.
• Ensure adherence to processes as per company defined SLAs.

Education

Graduation or Diploma (ECE / Telecommunication/ IT/ CS)

Job description

We at Jio are hiring for Home Connect Master Supervisor - Hyderabad, Telangana

Key requirements are

1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS)

2. Experience of 5-8 years

Job Description

• Drive home connect and care operations in the assigned territory
• Source and train technicians by teeing up with target colleges
• Conduct classroom and on the job trainings for technicians
• Mentor and guide technicians to enhance productivity
• Ensure zero defect execution of home connect activity
• Drive home connect installation and fault repair related SLA
• Ensure customer satisfaction
• Ensure adherence to processes as per company defined SLAs