Digital Repair Specialist

Reliance Jio; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading telecommunications company is seeking a Digital Repair Specialist in Chennai. The role involves managing Partner/Technician onboarding, conducting training and audits, and resolving customer issues efficiently. Applicants should have a diploma in ECE, Telecommunication, IT, or CS and 2–4 years of relevant experience. The ideal candidate will possess strong technical knowledge and skills in field team management. This role requires proactive management of customer interactions and device repairs, contributing to overall customer satisfaction.

Qualifications

• 2-4 years of relevant experience required.

Responsibilities

• Shortlist, onboard, and certify Partner/Technician.
• Conduct audits, inventory reconciliation, and FTTx device inspections.
• Manage customer interactions and handle repairs/swaps.

Skills

Knowledge of spares operations

Knowledge of CRM Systems

Technical knowledge and field team management skills

Education

Diploma in ECE/Telecommunication/IT/CS

Job description

Jio Is inviting application for the role Digital Repair Specialist at Chennai

Requirements

• Education: Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
• Experience : 2-4 years

Job Description

• Shortlist, onboard and certify Partner/Technician
• Ensure availability and manage upgrades or terminations
• Conduct initial training, reskilling, upskilling, and periodic refresher programs
• Deliver hands‑on field training through OJTs
• Track KPIs and performance metrics of partners and technicians
• Take corrective actions based on evaluation outcomes
• Guide and support issue resolution within TAT to ensure customer satisfaction
• Conduct audits, inventory reconciliation and FTTx device inspections
• Handle walk‑in customer interactions, device repairs/swaps, CRM entries, and software upgrades
• Train and support extended service points
• Travel to touchpoints as per requirement
• Handle complaint management, out‑calling, and coaching Jio, Associates as per need

Skill Set

• Knowledge of spares operations
• Knowledge of CRM Systems
• Technical knowledge and field team management skills
• Handle walk‑in customer interactions, device repairs/swaps, CRM entries, and software upgrades