Home Connect Master Supervisor

Jio; Rishikesh; On-site; INR 600,000 - 800,000; Full time

Job summary

A telecommunications company is seeking a Home Connect Master Supervisor in Rishikesh, Uttarakhand. This role requires a graduation or diploma in ECE, Telecommunication, IT, or CS, alongside 5-8 years of relevant experience. Responsibilities include driving operations for home connect, training technicians, and ensuring uninterrupted customer satisfaction. The ideal candidate should possess strong leadership skills, with a focus on zero defect execution and adherence to defined processes. This position is integral for improving service delivery and technician productivity.

Qualifications

• 5-8 years of experience in a related field.
• Strong leadership skills and experience in training technicians.
• Ability to ensure adherence to SLAs and customer satisfaction.

Responsibilities

• Drive home connect and care operations in the assigned territory.
• Source and train technicians by partnering with target colleges.
• Conduct trainings for technicians to enhance skills.

Skills

Team leadership

Customer satisfaction focus

Training and mentorship

Education

Graduation or Diploma in ECE / Telecommunication / IT / CS

Job description

We at Jio are hiring for Home Connect Master Supervisor -Uttarakhand

Locations: Rishikesh, Haridwar

Key requirements are

1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS)

2. Experience of 5-8 years

Job Description

• Drive home connect and care operations in the assigned territory
• Source and train technicians by teeing up with target colleges
• Conduct classroom and on the job trainings for technicians
• Mentor and guide technicians to enhance productivity
• Ensure zero defect execution of home connect activity
• Drive home connect installation and fault repair related SLA
• Ensure customer satisfaction
• Ensure adherence to processes as per company defined SLAs