Digital Repair Specialist

Jio; Sant Ravidas Nagar; On-site; INR 300,000 - 500,000; Full time

Job summary

Jio invites applications for the position of Digital Repair Specialist. The role focuses on shortlisting and onboarding partners, ensuring device repairs and upgrades, and maintaining customer satisfaction through timely support and field training.

The ideal candidate will possess a Diploma in ECE/Telecommunication/IT/CS with 1.5–4 years of experience, strong CRM skills, and the ability to manage field teams across service touchpoints. Travel may be required.

Qualifications

• Diploma in ECE/Telecommunication/IT/CS is required.
• 1.5–4 years of relevant experience.

Responsibilities

• Shortlist, onboard, certify, and evaluate partners/technicians per SOPs.
• Ensure availability and manage upgrades or terminations.
• Conduct initial training, reskilling, upskilling, and refresher programs.
• Deliver hands-on field training through OJTs.
• Track KPIs and performance metrics of partners and technicians.
• Take corrective actions based on evaluation outcomes.
• Guide and support issue resolution within TAT to ensure customer satisfaction.
• Conduct audits, inventory reconciliation and FTTx device inspections.
• Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.
• Train and support extended service points.
• Travel to touchpoints as required.
• Participate in initiatives like complaint handling and coaching Jio Associates.

Skills

Handset repair

Spares operations

CRM Systems

Field team management

Customer focus

Communication skills

Problem solving

Education

Diploma in ECE/ Telecommunication/ IT/CS

Job description

Jio Is inviting application for the role Digital Repair Specialist

Requirements

1. Education: Diploma (Preferably in ECE/ Telecommunication/ IT/CS)
2. Experience : 1.5 - 4 years

Job Description

• 1. Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs
• 2. Ensure availability and manage upgrades or terminations
• 3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs
• 4. Deliver hands-on field training through OJTs
• 5. Track KPIs and performance metrics of partners and technicians
• 6. Take corrective actions based on evaluation outcomes
• 7. Guide and support issue resolution within TAT to ensure customer satisfaction
• 8. Conduct audits, inventory reconciliation and FTTx device inspections
• 9. Handle walk-in customer interactions, device repairs/swaps, CRM, entries, and software upgrades
• 10. Train and support extended service points
• 11. Travel to touchpoints as per requirement
• 12. Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates

Skill Set

1. Handset repair skills
2. Knowledge of spares operations
3. Knowledge of CRM Systems
4. Technical knowledge and field team management skills
5. Customer Focus
6. Communication skills
7. Problem Solving skills