Digital Repair Specialist

Jio; Jalaun; On-site; INR 350,000 - 600,000; Full time

Job summary

Jio invites applications for a Digital Repair Specialist to join the service excellence team. You will lead hands-on repairs, training, and audits, ensuring high customer satisfaction through timely support and clear SOP adherence.

Your role includes shortlisting and onboarding partners, tracking KPIs, managing upgrades, and guiding issue resolution within defined TAT. Willingness to travel to touchpoints is required.

Qualifications

• Diploma in ECE/Telecommunication/IT/CS (or equivalent).
• 1.5–4 years of relevant field experience.

Responsibilities

• Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.
• Ensure availability and manage upgrades or terminations.
• Conduct initial training, reskilling, upskilling, and refresher programs.
• Deliver hands-on field training through OJTs.
• Track KPIs and performance metrics of partners and technicians.
• Take corrective actions based on evaluation outcomes.
• Guide and support issue resolution within TAT to ensure customer satisfaction.
• Conduct audits, inventory reconciliation and FTTx device inspections.
• Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.
• Train and support extended service points.
• Travel to touchpoints as per requirement.
• Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates.

Skills

Handset repair

Spares operations

CRM Systems

Field team management

Customer focus

Communication skills

Problem solving

Education

Diploma in ECE/Telecommunication/IT/CS

Job description

Jio Is inviting application for the role Digital Repair Specialist

Requirements

1. Education: Diploma (Preferably in ECE/ Telecommunication/ IT/CS)
2. Experience : 1.5 - 4 years

Job Description:

1. Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs

2. Ensure availability and manage upgrades or terminations

3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs

4. Deliver hands‑on field training through OJTs

5. Track KPIs and performance metrics of partners and technicians

6. Take corrective actions based on evaluation outcomes

7. Guide and support issue resolution within TAT to ensure customer satisfaction

8. Conduct audits, inventory reconciliation and FTTx device inspections

9. Handle walk‑in customer interactions, device repairs/swaps, CRM, entries, and software upgrades

10. Train and support extended service points

11. Travel to touchpoints as per requirement

12. Participate in special initiatives like complaint handling, out‑calling, and coaching Jio Associates

Skill Set:

1. Handset repair skills
2. Knowledge of spares operations
3. Knowledge of CRM Systems
4. Technical knowledge and field team management skills
5. Customer Focus
6. Communication skills
7. Problem Solving skills