Customer Care Executive- International process | Salary upto 5 LPA

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 201,000 - 379,000; Full time

Benefits offered by this job

Salary up to 3 LPA - 5 LPA

In-hand 18k-34k

Lucrative Incentives

Monthly variable 2500-3500

5 Days working

24*7 Shifts / Night shifts

Cabs both sides

Job Location : Gurugram

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram invites candidates for an International Voice Process role handling customer inquiries across UK/US markets. You will upsell and provide technical support while maintaining quality service.

Ideal candidates are undergraduates or graduates with strong English and communication skills, comfortable with 24x7 shifts and a fast-paced environment. Location is Gurugram with 5-day work weeks and night shift options.

Qualifications

• Undergraduate or graduate candidates with good English are eligible.
• Candidates must have excellent communication skills.
• Willing to work in a 24x7 shift environment and handle international calls.

Responsibilities

• Handle international calls from UK/US customers and resolve queries.
• Process requests via phone, email, or chat with accurate records.
• Use MS Office to document interactions and updates.
• Collaborate with internal teams to resolve issues and meet SLA/AHT targets.

Skills

Communication skills

English fluency

MS Office

Excel

Education

Undergraduate/Graduate degree

Tools

MS Office

Excel

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Perks and Benefits

• Salary upto 3 LPA - 5 LPA
• 18k-34k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram