Urgent Hiring | Gurugram Location

Expert Staffing Solutions New Delhi; Dadri, Gurugram District; On-site; INR 206,000 - 491,000; Full time

Job summary

Expert Staffing Solutions New Delhi seeks personnel for International Voice & Non-Voice processes in Gurugram. Responsibilities include handling international customer queries via voice, email, and chat, delivering accurate information and effective solutions, and maintaining professional communication with global customers.

Role requires good English, basic computer skills, and the ability to work in shifts.

Qualifications

• Good English communication skills.
• Basic computer knowledge and typing skills.
• Strong listening, problem-solving, and interpersonal skills.
• Customer-focused attitude with a positive approach.
• Willingness to work in rotational shifts and night shifts, if required.
• Ability to work in a team and meet performance targets.

Responsibilities

• Handle customer queries through international voice calls, emails, and chat support.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication with international customers.
• Resolve customer issues within the defined turnaround time.
• Maintain customer records and update information in the system.
• Follow company policies, quality standards, and process guidelines.
• Achieve assigned performance, productivity, and customer satisfaction targets.

Skills

English communication

Typing skills

Customer service

Problem solving

Teamwork

Night shifts readiness

Education

Undergraduate

Job description

International Voice & Non-Voice Process Gurugram

Location: Gurugram
Salary: 18,500 to 44,000 In-Hand per month
Eligibility: Undergraduate Freshers & Experienced Candidates Can Apply
Process: International Voice & Non-Voice
Hiring: Immediate Openings

Job Responsibilities

• Handle customer queries through international voice calls, emails, and chat support.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication with international customers.
• Resolve customer issues within the defined turnaround time.
• Maintain customer records and update information in the system.
• Follow company policies, quality standards, and process guidelines.
• Achieve assigned performance, productivity, and customer satisfaction targets.

Key Skills Required

• Good English communication skills.
• Basic computer knowledge and typing skills.
• Strong listening, problem-solving, and interpersonal skills.
• Customer-focused attitude with a positive approach.
• Ability to handle customer queries professionally.
• Willingness to work in rotational shifts and night shifts, if required.
• Ability to work in a team and meet performance targets.

Salary & Benefits

• In-hand salary ranging from 18,500 to 44,000 per month.
• Salary based on experience, communication skills, and process requirements.
• Opportunity to work in an international customer support environment.
• Career growth and learning opportunities.