Hiring Alert:- International Voice/ Chat process- Customer service

Preeti Hr Consultants; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Salary 2.5–3.5 LPA

In-hand 20k-26k

Incentives

5 days working

Night shifts

Cab facilities

Job location Gurugram

Job summary

Preeti Hr Consultants in Gurugram is hiring for a customer service role handling international calls from UK/US customers. Freshers and experienced candidates with excellent English communication are welcome; 24x7 rotating shifts are required. Proficiency in MS Office (Excel) and ability to handle multiple tasks with accuracy are essential.

The role offers 5-day work weeks, night/shifts, cab facilities, and a salary range of 2.5–3.5 LPA per year with in-hand components around 20k–26k monthly.

Qualifications

• Freshers or experienced candidates welcome.
• Excellent communication skills required.
• Willing to work in a 24x7 rotating shifts environment.
• Basic computer knowledge with MS Office (Excel) skills.

Responsibilities

• Handle international calls from UK/US customers and resolve queries.
• Process requests via phone, email, or chat promptly.
• Maintain records of interactions using MS Office tools.
• Coordinate with internal teams to resolve issues and meet SLAs.
• Demonstrate strong English verbal skills and multi-task with accuracy.
• Work flexible/rotational shifts.

Skills

Communication skills

MS Office

Excel

Tools

MS Office

Excel

Job description

Preferred Candidate Profile-

• Any Undergraduate / Graduate Freshers or Experience candidate can apply.
• Candidate Must have excellent communication skills.
• Must be comfortable with 24*7 working environment.
• Freshers are most welcomed

Roles & Responsibilities-

• Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and escalation when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Perks & Benefits-

• salary upto 2.5 LPA - 3.5 LPA
• 20k-26k in hand
• Lucrative Incentives
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram